Hi Amy

Kenya - Kilimanjaro to Masai Mara on 12 September.

Thanks Sue

Hi Sue,

This has been requested for you.

Kind Regards,

Amy

It's not the 'homeworker moderators ' fault they are obviously being fed a line as well !

As I have previously said, I have requested more CSQs to be reissued to those that have asked for them to be reissued and these will arrive to customers in due time.

We are incredibly sorry about this posting delay but we are doing our best to make sure that these get out to you as quickly as possible.

Kindest Regards,

Amy

I am still waiting for my questionnaire  - following the Walking in Tuscany trip in September - been back over 2 weeks now....understood from Julia (the editors) response that these would all be going out.  Can you please confirm that one is going to be sent to me - and when I should receive it please.

Good Morning Chaz,

A holiday questionnaire has been sent out to you and should arrive with you shortly.

Kind Regards,

Amy

Hi, I have not received my HQ after the Green Island of the Azoresyet either. Usually received within a couple of days. What has happened to JY - things not wot they used to be?

Good Morning Intrepid traveller,

I'm sorry about the delay. I have requested that another HQ be sent to you.

Kindest Regards,

Amy

Hi, I have not received my HQ after the Green Island of the Azoresyet either. Usually received within a couple of days. What has happened to JY - things not wot they used to be?

Good Morning Intrepid traveller,

I'm sorry about the delay. I have requested that another HQ be sent to you.

Kindest Regards,

Amy

Thank you

Good Morning Ellie B,

As I have previously said, I have requested more CSQs to be reissued to those that have asked for them to be reissued and these will arrive to customers in due time.

We are incredibly sorry about this posting delay but we are doing our best to make sure that these get out to you as quickly as possible.  

Kindest Regards,

Amy

Thank you Amy , but your response just proved my point ! 

I wouldn't bother now - it's all pointless I just won't make the same mistake again and will not travel with JY again !

I certainly would not stop using a company because I didn't get the feedback questionnaire.

I'm not sure why in this day and age, JY are still posting out the questionnaire.  This could easily be loaded onto the website and either printer out by the traveller or filled in online and submitted directly.  Would save on postage, and everyone's carbon footprint.   Perhaps at the time of booking a holiday - a question could be - how do you want to receive information from us?  Personally I am happy to do everything online...but I understand that some people are not confident about this.

I certainly would not stop using a company because I didn't get the feedback questionnaire.

You would certainly think it would be emailed to us at least ! 

Not getting the questionarre is not the reason I won't be using JY again - it's the final part of the fiasco that my holiday with JY was........ and the lack of customer care was compounded by the responses and excuses that have bee not given in this thread and the review thread where myself and my fellow travellers voiced our opinions and concerns regarding the walking in Tuscany tour .

I'm not sure why in this day and age, JY are still posting out the questionnaire.  This could easily be loaded onto the website and either printer out by the traveller or filled in online and submitted directly.  Would save on postage, and everyone's carbon footprint.   Perhaps at the time of booking a holiday - a question could be - how do you want to receive information from us?  Personally I am happy to do everything online...but I understand that some people are not confident about this.

I certainly would not stop using a company because I didn't get the feedback questionnaire.

You would think so wouldn't you - at least by email if not online anyway! 

Not receiving a questionnaire is not the reason for me deciding against using JY again , but it is the final fiasco of a walking holiday in Tuscany as detailed in another thread reviews. My disappointment and lack of customer care from that holiday compounded with JY responses has led me to that decision!

a couple of days or a week, but if it doesn't come at all I wouldn't worry, it's up to JY if they bother to send a

questionnaire or not. I all ways fill them in and I would be happy to do it online.

Dave.

Just to say the Inspirations magazine and TS brochure have finally arrived - but still no holiday questionnaire!  After five weeks, there is really no point at this stage, so please don't bother ordering another one.  As I posted a very positive review of my lovely holiday to Crete, I think JY have all the feedback they need.  If I hadn't been happy with the holiday, it would have been another story however!  There must still be some problem in issuing the questionnaires......

Best wishes,

Bob

All the best,

Bob

Regards

Jaya

Cindy

Hi Julia, I've recently returned from the Imperial Danube Wine holiday and haven't received a feedback questionnaire and would appreciate it if you could follow this up for me and also check the rest of the group received theirs too on this new holiday. Many thanks, Karen.

Hi Julia/Amy, don't worry about following this up - the questionnaire arrived the day after I sent this message. Regards, Karen.

My questionnaire (2 copies) finally arrived  on Tuesday - 24 days after returning from my Kerala trip!

I'd be quite happy to fill one in online or why not JY enclosing the questionnaire

with the final travel documents/luggage labels, that would save the extra postage as well!

Lynda 🙂