This does mean, as it's all automated, some of you may receive more than one copy as we had put in an additional request.

I am every so sorry for the inconvenience.

Kindest regards,

Julia

It explains why I didn't get one this time, but not on the other occasions!!

Looking forward to receiving at least one in the post in the coming days.

All the best,

Bob

Sheila

UPDATE: I have been advised that we've had a gremlin in the system which has prevented the questionnaires from being dispatched. I have been advised that these should be being sent out from today and the back log will be cleared shortly.

This does mean, as it's all automated, some of you may receive more than one copy as we had put in an additional request.

I am every so sorry for the inconvenience.

Kindest regards,

Julia

Thanks for the update - I too was on the Walking in Tuscany holiday - and have been feeling that perhaps as a result of you having to change the hotel - we were being singled out for not receiving the questionnaire...hopefully we will get this soon.  Will leave my comments for the questionnaire - if I receive it

A holiday questionnaire has been requested and should arrive with you shortly.

Kind Regards,

Amy

I have always filled in the questionnaire, but if there have been particular issues I have always written a letter direct to customer services, for them to address which they always have replied to me. So if you have specific issues deal direct do not wait for a questionnaire. Or think that if you fill the form in it will get a proper response.

Cindy

If people have had issues etc on a tour the questionnaire doesn’t really cover that...

I have always filled in the questionnaire, but if there have been particular issues I have always written a letter direct to customer services, for them to address which they always have replied to me. So if you have specific issues deal direct do not wait for a questionnaire. Or think that if you fill the form in it will get a proper response.

Cindy

I couldn't agree more with you Cindy.  :)

If there are issues with a tour, please contact Customer Services (by email or snail mail) on your return.  Future travellers on that tour would be interested in any problems too, and need to be aware I think.  So a review on here would be nice.

I know that forum users may think I moan 😃 but there are certain issues that come up time and again on various tours (not seeing a rep at airports, at either end is a constant one), and need addressing by JY. 

I wonder also how much attention JY pay to scores for TM's?  I have been lucky and only had one bad rep, but again if you get a bad rep let JY know!

On the subject of questionnaires?  I got one for the Greece trip within 4 days.  So I was lucky I guess.

All the best,

Bob

I agree with Cindy. I've always felt the questionaire is designed to show JY in the best possible light. However, on the occasions when I have written to customer services,  I have only ever received a reply along the lines of "your comments have been noted ", with no hint of any apology for below par service. I have in the past posted very complimentary reviews of tours, but  of late, standards seem to have slipped badly.

Good Afternoon Sarah,

I am incredibly sorry to hear that your previous replies have been answered like this.

In the future, we will not give you a reply that is as vague as this.

Kindest regards,

Amy

Hi, I have not received my HQ after the Green Island of the Azoresyet either. Usually received within a couple of days. What has happened to JY - things not wot they used to be?

Good Morning Intrepid traveller,

I'm sorry about the delay. I have requested that another HQ be sent to you.

Kindest Regards,

Amy

Sue

Regards Sue

Can I ask which holiday you went on so that I can request another Holiday Questionnaire to be sent to you.

Kind Regards,

Amy

Kenya - Kilimanjaro to Masai Mara on 12 September.

Thanks Sue

I returned from the Albi and Carcassone tour on 20 September and have not received a questionnaire. Please can you let me know when this will be received. Many thanks.

Hi Catherine Anne,

Another Holiday Questionnaire has been sent to you.

Kind Regards,

Amy