I've returned from my fantastic trip to Kerala on 23rd September and haven't received my questionnaire either :huh:  Apart from one instance when I never received one despite repeated requests, the questionnaires have always been there when I've got home or very soon after.

Best wishes

Lynda

I've forwarded on your details to our team and asked for your questionnaire to be re-issued.

Kindest regards,

Julia

I've just returned from the 13 Sept National Parks, Mount Rushmore and Little Big Horn trip but alas, no questionnaire waiting on my doorstep.

Regards

Sylvia

I have requested another questionnaire is issued to you.

Kindest regards,

Julia

I have requested that another customer feedback questionnaire be sent out to you.

Kind Regards,

Amy

Ellie, I suggest you write a letter to JY about your holiday disappointment.  I know from past experience that you will not get any feedback if you just fill in the holiday questionnaire, no matter what you say.

The questionnaires used to be waiting for you on return from the holiday, or at the latest arrive a couple of days after returning.  As I said this previously, this is now the third time my questionnaire hasn't arrived.

No sign of the new Travelsphere brochure yet either (at least TS produced one, not like the JY fiasco).

We have sent you another holiday questionnaire that should be with you shortly.

As for our new Travelsphere brochure, we have dispatched these and it should be with you shortly.

Kindest Regards,

Amy

All the best,

Bob

Hi - I haven’t had a questionnaires after my trip to Malta on 12th September- just assumed JY had stopped doing this.  Can you send me one as have comments I would like to make

Good Morning Annie,

A holiday questionnaire has been sent out to you.

Kind Regards,

Amy

Thanks Amy, although the memory of the holiday is dimming at this stage!  I think I need another one...

All the best,

Bob

The Danube wine tour was fabulous and the guide was amazing.  😉

I'm starting to think JY have stopped sending questionnaires out now, along with no longer stating the % satisfaction rating for each holiday, as in previous brochures.

I returned from Sicily over a week ago and have still not received my questionnaire.

I'm hoping the old JY will be back soon.

Regards

Caroline

Good Morning Ellie B,

I have requested that another customer feedback questionnaire be sent out to you.

Kind Regards,

Amy

Thank you Amy , can you confirm if all feedback questionnaires have gone out to all 30 travellers on the walking in Tuscany trip as none of the people I am in contact with have received anything ! Are they sent by first class post or email ? 

Regards

Still no sign of my questionnaire....it'll probably be like waiting for a bus and three will come at once.

Ellie, I suggest you write a letter to JY about your holiday disappointment.  I know from past experience that you will not get any feedback if you just fill in the holiday questionnaire, no matter what you say.

The questionnaires used to be waiting for you on return from the holiday, or at the latest arrive a couple of days after returning.  As I said this previously, this is now the third time my questionnaire hasn't arrived.

No sign of the new Travelsphere brochure yet either (at least TS produced one, not like the JY fiasco).

Thank you BGray it seems I may have to do so !

Regards

I can assure you that we are still very much interested in receiving feedback from our customers. We are investigating why customers are not receiving these questionnaires. We will keep on this until it is resolved.

Kindest regards,

Julia

I am sure you must be disheartened by all our complaints recently about various aspects of the business - but they are all justified and there are clearly various issues with the way that JY are operating at present.  Too many mistakes and misjudgements are being made, which for us loyal customers is seriously disappointing.  I hope the various heads of departments are taking note of all the problems and will take prompt action to ensure that things get back on track, before customers are lost for good!!!!!

All the best,

Bob

Thanks Amy, although the memory of the holiday is dimming at this stage!  I think I need another one...

All the best,

Bob

The Danube wine tour was fabulous and the guide was amazing.  ;)

That goes without saying (and yes I did mention this in my review!).  Now what was the name of our tour manager on the Danube trip again?  Oh yes, a lady by the name of Susan Burn if I remember correctly.....

😉    :D

All the best,

Bob

Sandra.