On another matter, some people on the last holiday mentioned that they got an email from JY offering them £50 off their next holiday. I never got any emails like this, despite being a loyal JY customer over the last few years! What is the criteria for getting the money off email?

Cheers,

Bob

I trust you are well; my apologies you haven't received your questionnaire, if you could please let me know your booking reference of the tour you have recently returned from, I will ensure one is sent immediately.

In respect of the email, there was an email that went out but I have double checked on all of our databases and I cannot see anywhere, that you have ever subscribed to receive our email newsletters. Regulation defines that if you receive our brochures etc then we cannot automatically email you even if we have an email address for you. I can register you for emails if you wish to ensure that emails reach you in future?

Kindest,

Ben

I really don't understand that my details aren't on your database for receiving emails, as I've subscribed several times over the years and did get them for quite a while. When I changed my email address two years ago, I rang JY to give them my new one and I presumed it was on the system since then. I do remember noticing the correct email address on the "customer details" sheet that is sent out with booking invoices, so I am on the system somewhere! I hope I'm on the mailing list for the new brochure, as you added my name to the list after a previous post! I'd be very happy for you to add my email address to receive the regular mailings. Hope there will be no glitches this time!

Many thanks,

Bob

PS I'm still only receiving email notificiations sporadically for threads I've subscribed to. I think your whole computer/admin system needs an overhall, or at least a thorough check up!

Not a problem, I have found your booking and requested a questionnaire be sent out to you asap. I have also subscribed you to our email newsletter, you will receive an email shortly asking you to confirm your subscription.

Your quite right, the forum has grown so much and so quickly it does need some TLC! It is in the pipeline, but like with all these things, there are always other more pressing issues to get sorted, we will get there though.

Kindest,

Ben

I don't always get a questionnaire ....but I always do my own report on good bad and indifferent so the form in its self isn't a problem...I always get a response back in letter form from JY..

This way it's a bit more personal than ticking boxes ..

Cindy:angel:

Cheers,

Bob

I think I am on email notifications, but I never received one offering £50 off. I too am a very loyal customer!!

Regards

Jaya

I trust you are well; I will investigate why you haven't received this email.

Kindest,

Ben

Thanks. Would be nice to have a £50 voucher to use when I rebook my holidays - hopefully the voucher will not have to be used this year!

I am fine. I had my first chemotherapy session week commencing Monday 4 March - did not get back home till late Sunday evening. I was given 2 units of blood before the 96 hour chemo and 2 units on Sunday morning. The next session was scheduled for Monday 25 March, but has been put back by a week to enable my blood count to go up. All being well, the next week long session will be on Tuesday 2 April.

Jaya

Just a quick note before I sign off for the weekend that I wish you all the best,

Kindest,

Ben

Thanks for getting in touch; the email offer you refer to, a condition was that you had to book before January 31st 2013; it would of had to have been redeemed against a 2013 holiday,

Kindest,

Ben

Ben kindly asked for a questionnaire to be sent to me a week ago and it still hasn't arrived - could someone please follow this up for me?

Many thanks,

Bob

I have jumped on Ben's trail and can tell you that a request was submitted on the 20th March for your questionnaire to be re-sent.

As you hadn't received this, one of my colleagues put in a call to get an update. We can confirm our request was received and that the questionnaire was re-issued on 25th March. It should be with you any day now.

If you still have not received by mid-next week please let me know.

Kindest regards

Julia

Many thanks for your help. Are you taking over permanently from Ben? If so, wishing you the very best in this interesting and sometimes challenging job!!

All the best,

Bob

Not a problem - I'm here to help where I can.

As I've deputized for both Olly and Ben in the past, I'll be looking after the community for the foreseeable future.

Ben's built up a fantastic relationship with all of our members and we need to make sure that we find someone who can provide as good a service to the community - it's going to be a tough task to fill his shoes!

Kindest regards

Julia

Glad to hear that you have received your questionnaire.

I've forwarded the comments that you have made to our Customer Services team who I think are better placed to provide you with a response.

Kind regards,

Julia

Best wishes,

Bob

They will contact you directly.

Kindest regards

Julia