Can you please look into and pre warn future passengers.

On the out going trip from Heathrow to Bourgas via Sofia.

When we reached Sofia to go thru border / passport checks on route to the other terminal for the internal flight to our destination we came across a major issue which resulted in a very ugly scene.

Once we went thru passport and border checks we found ourselves being shepherded outside the sterile area on route to our connecting flight which resulted in us going through security checks again. The problem this created was if anybody had bought items such as water & or alcohol airside at Heathrow. Then these items were confiscated. As our main baggage was automatically transferred between aircraft at Sofia. Should we not have been escorted via an alternative route?

Surely if we had to go thru these checks then we should have been re acquainted with our baggage to enable us to put these away properly. One chap had a bottle of vodka taken from him which resulted in an un pleasant an unsavoury situation. And was not a good start to our trip. Perhaps you could pre warn future travellers that caution should be taken when purchasing something in the Uk on route to other countries

Hope this makes sense

Regards Andy

I see the problem - that is unfortunate. I will pass on your comments to my colleagues here.

I think the only solution is to avoid buying alcohol and other drinks for your hand luggage when you still have connecting flights to board.

Thanks for letting us all know.

Kind regards

Olly, your editor

Please note I had no issues . But a couple of our group did

Andy

Best wishes,

Bob

I flew back from Barcelona to Newcastle (via Heathrow) yesterday and went through customs at Barcelona and again at Heathrow. I was prepared though as I've had to go through again at Heathrow before, but I can appreciate someone who doesn't travel regularly not knowing this.

I fully understand the protocols of airport security fully. However in Sofia. We never went outside the building as both terminals are under the same roof. We were also using the same air line company.

Regards Andy

Jaya

Bob

The thing is When travelling to Bulgaria. When we reached Sofia.

We never actually left the building as both terminals were under the same roof. Also we were using the same airline.

I can fully understand if we were using different Airlines or alliances as I Did with my connecting flight As I went from British Airways to Bulagrian Airways and from Terminals 5 & 4 ( Via London Paddington ) dont ask how lol.. And going to completely different buildings/ Terminals

Anyway it is just a point everyone should be aware of when travelling to other destiantions in the world. Just be aware. And before flying, Do a little preperation and planning.

Regards Andy