Yes I do like to have a moan occasionally but when you are paying £1000's for a holiday you should expected good service, ease of booking and quality of accommodation etc. JY usually come up to this high standard but are now being let down by their new website. I still can't make a payment on my holiday, and why should I pay extra to make a call even if it is a few pence, more on my mobile, when its the companies site which is not letting me pay. I can understand minor hiccups and problems not being shown during testing of a site, but the ability to pay seems to be a major oversight. As for 0844 numbers if you are at work during JY opening hours the mobile is my only option, then having to hold for an advisor is definitely a hang-up time.
All I can say JY is a few niggles can loose a lot of business, first time bookers reading posts may think if they can't get this right what are the trips like. So come on JY get the site sorted .
