Hi Mod,

Just joined the message board, having travelled several times with JY. I done a tour in June last year, can you confirm if i will be entitled the loyalty discount if i book another holiday for June this year - if you can see my email address some of my previous bookings were made under that, including the most recent one.

Thanks K

Hi Kev JY,

Following on from our email correspondence, I understand that you have now claimed your discount on your holiday for June 2018.

Kind Regards,

Amy

Hi everyone

As we are receiving a number of posts regarding confusion around the loyalty scheme, I hope that my explanation below helps to answer your questions.

- Just You launched its brand new Guaranteed Loyalty Benefit along with the January 2018 brochure. When you return from your next Just You holiday you will receive a discount with your welcome home letter and holiday questionnaire which can be used on a Just You holiday booked within six months of returning from a Just You holiday.

- If you booked your Just You holiday through a Travel Agent, you will not receive a welcome home letter as we do not have your contact details, however you will still qualify for a discount on your next holiday, to avail of this please ask your Travel Agent to call our sales advisors when making the booking.

In addition to the welcome home loyalty benefit, the team from Just You decided to reward those who had booked a holiday in 2017 with something special - this is a separate reward from the above scheme.

- If you have booked a Just You Holiday in 2017 and you are on our mailing list you will receive a voucher from Just You, which is a way of saying thank you for your loyalty. The voucher will give you a discount on a Just You holiday as long as it is booked in 2018 and departs before the end of July 2018.

- If you have booked a Just You Holiday in 2017, but we are unable to post you the voucher, you still qualify and the discount will be applied to a booking as long as it is booked in 2018 and departs before the end of July 2018.

If you have any further issues or feel that you should have received a thank you voucher, please email us direct at Community@JustYou.co.uk and we can get everything sorted out.

Kindest regards

Julia

Hi Julia

Reference your last paragraph regarding any further issues/thank you voucher I sent you an email direct to the above address at 2214hrs on 5th February and as yet have not received any acknowledgement or reply. I am a little concerned that you have not received it could you confirm either way. I have just re-read my email to you and I think it makes sense if not please contact me and I will attempt to clarify. Many thanks Paul N

I understand that a member of our Customer Care team has called you directly and has sorted everything out for you.

Kindest Regards,

Amy

Hi Julia/Amy

Maybe a clear statement of :-

.    when the scheme will start

.    all the criteria to qualify for a voucher

and

.    how (and from what date) vouchers can be redeemed

can be made and put in a new thread for all to see as there seems to be a lot of confusion around this. I'm sure everyone is really pleased that the scheme will be in operation but a bit of clarity of how it will work would help.

Thanks

Rose

I have also booked a weeks holiday to Croatia with Balkan Holidays, who gave a loyalty bonus of 5% deduction off my holiday because I had travelled with them in the past 2 years.

A token gesture would be nice, even if it was a free excursion, as many of your customers are returning customers, some of whom book 2/3 holidays a year with you.

PENNY

I hope you are looking forward to your Just You holiday.

We launched the Guaranteed Loyalty Benefit along with the January 2018 brochure, this means that when you get back from your upcoming Just You holiday you will receive a discount with your welcome home letter and holiday questionnaire. The discount can be used towards a Just You holiday booked within six months of your return.

Have a great trip and we look forward to hearing all about it.

Kindest regards

Amy

I probably shouldn't have booked the holiday I did 2 days ago. Should have waited until I returned from next week's holiday. It was suggested I didn't wait long before booking that holiday, as I "wouldn't want to miss out".

So I booked.

Penny

Those of us who book holidays in advance have been disadvantaged by the loyalty scheme. If I had not booked Galapagos till after I returned from my Australia trip, then I could have had a discount of £100 but the downside is the trip on the date I would have liked to travel would be fully booked. You just can't win!

Kind regards

Jaya

I went to Peru with JY in May 2017 , Japan in May 2018 and am intending to go to Namibia in October this year 2019. So I wondered if I was entitled to any discount before I take the step and book.

Just asking   :shy:

Yes it is 🙂 You should always receive a voucher with your Welcome Home letter - have you had them?

Many thanks,

Vickie

In answer, I'm not sure. I don't recollect getting a welcome home letter. But each time I travel with JY (since 2010) there has invariably been a problem associated with JY communications to me.

So I can't really answer you. It would be nice if I was entitled. Is there any way you could find out for me ?

Thanks

Willpower

No problem, I will look into this for you and get back to you.

Many thanks,

Vickie

I believe our customer care team have given you a call about this now 🙂

Thanks,

Vickie

I have received two loyalty vouchers following my holidays in December 2018 and March 2019 but they both have the same number. Does this mean that instead of a £100 discount on two holidays I am only entitled to £100 on one holiday?

I recently booked The Baltics holiday but failed to use the voucher(s) as I was unsure of its/their validity.

I'm afraid I'm losing out here....

Regards

Sylvia

I'm just checking this for you and will get back to you ASAP.

Many thanks,

Vickie

Hi Sylvia,

I'm just checking this for you and will get back to you ASAP.

Many thanks,

Vickie

Super.  Look forward to hearing from you/JY.

Sylvia

Both vouchers are valid and can be used.

We applied one of the vouchers to your Baltics booking yesterday 🙂

Many thanks,

Vickie

Hi Sylvia,

Both vouchers are valid and can be used.

We applied one of the vouchers to your Baltics booking yesterday 🙂

Many thanks,

Vickie

Many thanks Vickie.

Sylvia