I sent a post on 11th April but have not had a reply when checking my profile the post heading is there but it says the post does not exist. I will try again.

Via a Travel Agent in Feb 2017 I booked under your reference A386035 Discover Sicily for 9th May 2017 in Sept 2017 I booked under your reference A405511 Highlights of Tuscany for 10th May 2018 I thought this entitled me to a loyalty discount towards my May holiday under your scheme for booking a holiday in the previous 12 months.

I know to get the voucher after my return from Tuscany I have to get my Travel Agent to speak to you when booking my next holiday. I would appreciate your thoughts.

As this is a personal post if you do not wish to post it on the forum then a reply to my email address would be appreciated. 

Many thanks Paul.

Sorry for the delay in getting back to you, we just needed to check to see if you could claim a voucher. Unfortunately because the loyalty discount was launched in January 2018, and your bookings were made in 2017, you're not eligible for a voucher on those trips.

However, as you say, you'll get a welcome home voucher after your Tuscany trip which you can then use on a new booking. You can get the voucher by joining our mailing list, or please ask your travel agent to give us a call when making the new booking.

Hope that's helpful.

Thanks,

Vickie

Just had the same problem so don't expect any joy 😠 Loyalty counts for nothing.

Jan