I received a loyalty voucher from JY yesterday which has to be used before the end of July 2018. I won't be travelling with JY before then but I'm a bit confused. My last JY holiday was last month ( December ) and according to the brochure on loyalty benefits page 243, it says:-' ....The new booking must be made within 6 months of your return date and must depart within 12 months of the return date of your original holiday.' I took this to mean that provided I booked before June 2018, I could have a discount voucher valid until December 2018 ( ie. 12 months since my last holiday with JY ). Can you explain why 12 months is mentioned in the brochure please if vouchers are only going to be valid for 6 months? 

Many thanks

Penny Carter

Okay, I appreciate the spirit in which my recent voucher was given, so thanks. However, as I always book up to a year in advance, I don't expect that my loyalty will ever be rewarded in reality - unless I get £100 knocked off my next booking, which will be for something in 2019.

Hi Amy, is there no way to extend the date on the voucher? I'm planning a holiday in August.

I'm totally confused now! My £100 voucher arrived on Friday and it states that it has to be used within 6 months. My interpretation of this is that I need to use it within 6 months to make a booking, not that the departure date has to be within that time!

I was going to use it for the September departure to Dubai and make the booking in April. Please advise whether I can do this if not.

Best wishes

Lynda  :huh:

Hi Julia/Amy

Maybe a clear statement of :-

.    when the scheme will start

.    all the criteria to qualify for a voucher

and

.    how (and from what date) vouchers can be redeemed

can be made and put in a new thread for all to see as there seems to be a lot of confusion around this. I'm sure everyone is really pleased that the scheme will be in operation but a bit of clarity of how it will work would help.

Thanks

Rose

Good Morning Rose,

The Guaranteed Loyalty Benefit was launched with the Just You January 2018 brochure. All customers returning from their Just You holiday will receive the loyalty benefit in their welcome home letter. Any customer who has booked a holiday with Just You in the last 12 months will receive a discount voucher which can be used on all new bookings departing before July 2018.

Kind Regards,

Amy

Hi Amy

I went on a Just You holiday in September will I be sent a discount voucher ?

Thanks.

Good Afternoon Smiler57,

If you book and travel before the 31st July 2018 then you will receive a discount voucher.

Kind Regards,

Amy

Hi Amy, is there no way to extend the date on the voucher? I'm planning a holiday in August.

Good Afternoon JacquesBor,

Sadly there is no way to extend the date on the voucher.

Kind Regards,

Amy

Just joined the message board, having travelled several times with JY. I done a tour in June last year, can you confirm if i will be entitled the loyalty discount if i book another holiday for June this year - if you can see my email address some of my previous bookings were made under that, including the most recent one.

Thanks K

The voucher that you received from Just You was sent out as a personal thank you to everyone who had booked with us in the last 12 months. The voucher is separate from the Guaranteed Loyalty Benefit that was launched with the lastest Just You brochure in early January.

To make use of the Guaranteed Loyalty Benefit you need to book your next Just You holiday within six months of returning from a Just You holiday and the next holiday needs to depart within 12 months of the return date of the previous Just You holiday.

I hope that clears things up.

Kind regards

Amy

I went on  holiday with Just You in September so why haven't I been sent a voucher ?

Thanks.

Good Morning Penny,

The voucher that you received from Just You was sent out as a personal thank you to everyone who had booked with us in the last 12 months. The voucher is separate from the Guaranteed Loyalty Benefit that was launched with the lastest Just You brochure in early January.

To make use of the Guaranteed Loyalty Benefit you need to book your next Just You holiday within six months of returning from a Just You holiday and the next holiday needs to depart within 12 months of the return date of the previous Just You holiday.

I hope that clears things up.

Kind regards

Amy

Good Morning Penny,

The voucher that you received from Just You was sent out as a personal thank you to everyone who had booked with us in the last 12 months. The voucher is separate from the Guaranteed Loyalty Benefit that was launched with the lastest Just You brochure in early January.

To make use of the Guaranteed Loyalty Benefit you need to book your next Just You holiday within six months of returning from a Just You holiday and the next holiday needs to depart within 12 months of the return date of the previous Just You holiday.

I hope that clears things up.

Kind regards

Amy

Many thanks Amy, I didn't realise they were two separate things.So when I book my next holiday, do I get a discount from the holiday price that I book as part of the loyalty scheme or is the discount sent in the form of another voucher valid for 6 months please?

Kind regards

Penny Carter

When you return from your Just You holiday you will receive the Guaranteed Loyalty Benefit that can be used to get a discount when booking your next holiday.

Kindest regards

Amy

Hi Julia/Amy

Maybe a clear statement of :-

.    when the scheme will start

.    all the criteria to qualify for a voucher

and

.    how (and from what date) vouchers can be redeemed

can be made and put in a new thread for all to see as there seems to be a lot of confusion around this. I'm sure everyone is really pleased that the scheme will be in operation but a bit of clarity of how it will work would help.

Thanks

Rose

Good Morning Rose,

The Guaranteed Loyalty Benefit was launched with the Just You January 2018 brochure. All customers returning from their Just You holiday will receive the loyalty benefit in their welcome home letter. Any customer who has booked a holiday with Just You in the last 12 months will receive a discount voucher which can be used on all new bookings departing before July 2018.

Kind Regards,

Amy

Hi Amy

I went on a Just You holiday in September will I be sent a discount voucher ?

Thanks.

Good Afternoon Smiler57,

If you book and travel before the 31st July 2018 then you will receive a discount voucher.

Kind Regards,

Amy

Hi Amy

My question is not will I be sent a voucher if I book another holiday.

I am asking if I will receive a voucher for the holiday that I took with Just You in September which seems to be what is indicated in the following reply from you in this thread:

Any customer who has booked a holiday with Just You in the last 12 months will receive a discount voucher which can be used on all new bookings departing before July 2018.

If that answer is correct please can you arrange for me to receive my discount voucher or provide an explanation has to why I do not qualify.

Thank you in anticipation.

Good Morning Penny,

The voucher that you received from Just You was sent out as a personal thank you to everyone who had booked with us in the last 12 months. The voucher is separate from the Guaranteed Loyalty Benefit that was launched with the lastest Just You brochure in early January.

To make use of the Guaranteed Loyalty Benefit you need to book your next Just You holiday within six months of returning from a Just You holiday and the next holiday needs to depart within 12 months of the return date of the previous Just You holiday.

I hope that clears things up.

Kind regards

Amy

A ‘thank you voucher’, sent to everyone? I didn’t get one! What was the criteria for receiving a ‘thank you’ voucher please?

Sue

Marj

Hi Penny

When you return from your Just You holiday you will receive the Guaranteed Loyalty Benefit that can be used to get a discount when booking your next holiday.

Kindest regards

Amy

Hi Amy, 

Sorry, but I'm still confused. You told me in a previous post that the Guaranteed Loyalty Scheme is separate to the discount voucher valid for use within 6 months. I received this voucher thankyou. However, I won't be using it as I hope to travel with you after that date. I haven't received anything in the post regarding a Guaranteed Loyalty Scheme which can be used up to 12 months from my previous holiday, as I understand. So can you please tell me what 'form' a Guaranteed Loyalty Scheme discount comes in to allow me to qualify for the discount on my next holiday valid until December 2018 ( a year after my recent holiday with you ).

Many thanks

Kind regards

Penny Carter

Another class response from Amy! 

I've been biting my tongue so far on this whole loyalty thing as people continually question it. My take on the loyalty benefit is that no way will their systems be intelligent enough to know if you qualify. It will be up to you to point out. For this reason I would be reluctant to book online. As for the quantum, who knows...it all seems very secretive and not up front. Thinking of booking a holiday, ask the editor what the quantum of the loyalty benefit is before booking!

The loyalty benefit and price match seem good sound bites but no one knows what the loyalty discount is and I would be amazed if anyone will ever be able to successfully claim on the price match.

I'm doing just one holiday next year (aside from a family cruise) and it will be in November. I done two long hauls in 2017 returning in October from my last trip. Unfortunately I will not be able to put to the test the loyalty benefit, missing out by 21 days. 

Hopefully the loyalty benefit is just going through a bedding in stage but maybe it needed just a bit more thought before putting it out there.

I think I better change my avatar pic again!

Hi Angie S, thank you for your feedback.  We launched the new guarantees to offer peace of mind to all of our customers in terms of booking early and being rewarded for their loyalty to Just You, we are confident that our customers will benefit from them. At this stage to redeem the loyalty benefit travellers need to call through to our contact centre and they will apply the discount. In terms of the Price Match guarantee our terms and conditions in the brochure and online are very clear, if you find the identical tour for a lower price with another tour operator we will refund the difference and give £100 discount per person to a future booking.

 

Kind Regards,

Amy

Good morning Amy,

Although I’m waiting for a reply to a message I posted earlier this week I am concerned the reply posted above contradicts previous advice posted on this forum. We were previously told the online system would know we were returning customers and apply a discount. This didn’t happen for me when I booked my holiday only last week. When I called JY this week I was advised I would be able to apply the discount to my booking, but again this doesn’t not match the information given about. I feel as if we are now going round in circles, with differing advice given to each new query. 

Best wishes,

Taffy

Good Afternoon Taffy,

A discount voucher was sent to all Just You customers who booked a holiday in 2017. The Guaranteed Loyalty Benefit, which is separate from the voucher, began on the launch day of the January brochure, it is a discount that you will be sent when you arrive back from your May 2018 holiday. You can use this discount for your next holiday as long as it is booked within six months of your return date and you depart within 12 months of the return date.

The guidelines for the Guaranteed Loyalty Benefit are published in the new brochure and also on our website. To answer your question, it does not matter which holiday you return from, you will receive a discount that can be used on any Just You holiday in the future.

Kindest regards

Amy

Okay, I appreciate the spirit in which my recent voucher was given, so thanks. However, as I always book up to a year in advance, I don't expect that my loyalty will ever be rewarded in reality - unless I get £100 knocked off my next booking, which will be for something in 2019.

Nice try, but for a genuinely loyal customer (around 14 trips so far and singing your praises to all my friends, many of whom have gone on to book for themselves) I am left genuinely unrewarded.

"Must try harder"

Hi Toni

I am sorry that you feel that we have not gone far enough. We have been listening to everyone on the Community that has been asking for loyalty to be recognised and that is why we launched the Guaranteed Loyalty Benefit. I am sure that once it has been given time to run, everyone will be able to take advantage of the benefit when returning from their next Just You holiday.

Kindest regards

Amy

Hi Amy

I'm totally confused now! My £100 voucher arrived on Friday and it states that it has to be used within 6 months. My interpretation of this is that I need to use it within 6 months to make a booking, not that the departure date has to be within that time!

I was going to use it for the September departure to Dubai and make the booking in April. Please advise whether I can do this if not.

Best wishes

Lynda  :huh:

Hi Lynda

The voucher that you received from Just You was sent out as a personal thank you to everyone who had booked with us in the last 12 months. To take advantage of the discount offered with this voucher the holiday need to depart before the 31st July 2018. The voucher is separate from the Guaranteed Loyalty Benefit that was launched with the latest Just You brochure in early January.

To make use of the Guaranteed Loyalty Benefit you need to book your next Just You holiday within six months of returning from a Just You holiday and the next holiday needs to depart within 12 months of the return date of the previous Just You holiday.

Kindest regards

Amy

Another class response from Amy! 

I've been biting my tongue so far on this whole loyalty thing as people continually question it. My take on the loyalty benefit is that no way will their systems be intelligent enough to know if you qualify. It will be up to you to point out. For this reason I would be reluctant to book online. As for the quantum, who knows...it all seems very secretive and not up front. Thinking of booking a holiday, ask the editor what the quantum of the loyalty benefit is before booking!

The loyalty benefit and price match seem good sound bites but no one knows what the loyalty discount is and I would be amazed if anyone will ever be able to successfully claim on the price match.

I'm doing just one holiday next year (aside from a family cruise) and it will be in November. I done two long hauls in 2017 returning in October from my last trip. Unfortunately I will not be able to put to the test the loyalty benefit, missing out by 21 days. 

Hopefully the loyalty benefit is just going through a bedding in stage but maybe it needed just a bit more thought before putting it out there.

I think I better change my avatar pic again!

Hi Angie S, thank you for your feedback.  We launched the new guarantees to offer peace of mind to all of our customers in terms of booking early and being rewarded for their loyalty to Just You, we are confident that our customers will benefit from them. At this stage to redeem the loyalty benefit travellers need to call through to our contact centre and they will apply the discount. In terms of the Price Match guarantee our terms and conditions in the brochure and online are very clear, if you find the identical tour for a lower price with another tour operator we will refund the difference and give £100 discount per person to a future booking.

 

Kind Regards,

Amy

Good morning Amy,

Although I’m waiting for a reply to a message I posted earlier this week I am concerned the reply posted above contradicts previous advice posted on this forum. We were previously told the online system would know we were returning customers and apply a discount. This didn’t happen for me when I booked my holiday only last week. When I called JY this week I was advised I would be able to apply the discount to my booking, but again this doesn’t not match the information given about. I feel as if we are now going round in circles, with differing advice given to each new query. 

Best wishes,

Taffy

Good Afternoon Taffy,

A discount voucher was sent to all Just You customers who booked a holiday in 2017. The Guaranteed Loyalty Benefit, which is separate from the voucher, began on the launch day of the January brochure, it is a discount that you will be sent when you arrive back from your May 2018 holiday. You can use this discount for your next holiday as long as it is booked within six months of your return date and you depart within 12 months of the return date.

 

The guidelines for the Guaranteed Loyalty Benefit are published in the new brochure and also on our website. To answer your question, it does not matter which holiday you return from, you will receive a discount that can be used on any Just You holiday in the future.

 

Kindest regards

 

Amy

I went on 2 Just You holidays in 2017 & HAVEN'T received a discount voucher nor have I received a reply to my last query on the this Forum. What should have incentivised people to book with Just You is now turning into a PR disaster.

Please can you respond to my question earlier in this thread.