I still have not received a holiday questionnaire for my recent holiday to Crete.  Could you please arrange another one to be sent?  I never received one after the Danube Wine trip in May either.

Best wishes,

Bob

Another CSQ has recently been sent to you.

Kindest Regards,

Amy

Best wishes,

Bob

Maybe JY don't care about what their customers think anymore! After the 'New Tours' fiasco, and other recent problems involving incorrect information being issued regarding my own winter holiday, I'm beginning to wonder!

I hope things get sorted out quickly at JYHQ, because what used to be a great company is sadly going downhill. Such a shame!

Cheers

Mike

I received my holiday questionnaire the day after I returned from my Kenya trip so am sure that Bob will receive his too eventually. Maybe the 'snail' mail is to blame?

Regards

Jaya

Apologies for the delay in our CSQs arriving to you, since they do usually arrive to customers on time.

Kind Regards,

Amy

If you read Jaya's post you'll see hers actually arrived the day after she came home whereas this is now the third time I haven't received a questionnaire after a tour.  No apologies to me I notice!

An ever more disillusioned,

Bob

Apologies for this, Bob.

We endeavour to make sure that our CSQs arrive to our customers on time.

Kindest Regards,

Amy

Dave

Best wishes,

Bob

Sincerely hope you receive your holiday questionnaire soon.

Regards

Jaya

Any chance of mine being sent soo please?

Thanks

Sue

I have emailed another colleague of mine asking for your holiday questionnaire.

Kind Regards,

Amy

Sue

Hi Amy,

I still have not received a holiday questionnaire for my recent holiday to Crete.  Could you please arrange another one to be sent?  I never received one after the Danube Wine trip in May either.

Best wishes,

Bob

Hi Bob, I have just asked where my questionnaire is from my Andalusia trip. It was an absolute shambles and I want to make sure they get my feedback.

Regards Tom.

After being advised by our tour manager how valued our questionnaire responses were, it is strange that so many, including mine, have not been received

Regards

Paul

We have dispatched all of our holiday questionnaires, and have re-issued ones that have still not been received by customers.

May I ask which tour you are asking for feedback with so that I can re-issue another questionnaire for you?

Kind Regards,

Amy

Walking in Tuscany

Regards

Paul

I've requested that another holiday feedback form be sent to you.

Apologies for this.

Kind Regards,

Amy

Hi Amy,

I still have not received a holiday questionnaire for my recent holiday to Crete.  Could you please arrange another one to be sent?  I never received one after the Danube Wine trip in May either.

Best wishes,

Bob

Hi Bob, I have just asked where my questionnaire is from my Andalusia trip. It was an absolute shambles and I want to make sure they get my feedback.

Regards Tom.

Hi Tom,

We have re-issued a feedback form for you to complete.

Kind Regards,

Amy