Hi Heddon,
Our ability to book specific seats depends on the airline and the flight type. We have to reserve a certain number of seats with airlines in advance, and this may mean that specific seats cannot be requested by customers when booking. In general, customers are able to request a seat type at the time of booking and our Contact Centre will be able to advise the process for that airline.
This is common practice for tour companies, as they will also need to book seats in advance.
There are exceptions, such as if a customer is flying from a local airport, when they will have an individual booking so will be able to check-in online.
As you say, we do also offer our Make Your Own Way option so you can book your flight and meet us there, if you prefer 🙂
I hope this helps.
Many thanks,
Vickie