sjm533
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi Vicki,

Any news on when this section is likely to be up and running?  Seems to have been undergoing changes for a long time.

Thanks.

Sylvia

Vickie
(Member)
Hi Sylvia,

The web team are hard at work and it should be up and running by the end of December 🙂

Many thanks,

Vickie

sjm533
  • (Member) (Topic Starter)
(Member) (Topic Starter)
'Vickie' wrote:

Hi Sylvia,

The web team are hard at work and it should be up and running by the end of December 🙂

Many thanks,

Vickie

Thanks Vickie,

That is a long time.  Probably takes a lot of testing though.

Sylvia

PaulaH
(Member)
Hi - is this area still being worked on?

I can login but it says a I have No up-coming holidays (I have two!) and it only shows one of my previous trips.

Thanks Paula

Julia
  • (Member)
(Member)
Hi Paula,

The Manage My Booking area of the site is still work in progress at the moment and will have a number of updates over coming months.

I can see that you have taken quite a few trips with us in the past and I do have a theory as to why only one of your previous trips is showing. Would you be able to send me an email to jmorton@justyou.co.uk with the name of the tour that you can see in the Manage My Booking area of the site and I'll pick up with the relevant team here at JYHQ.

Kindest regards,

Julia

PaulaH
(Member)
Hi Julia

Thanks for your help - email sent.

Paula

sjm533
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi Paula,

You are lucky I cannot even login.  All I get is a circle of grey dots going round, and round, and round............

Sylvia

sjm533
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi Vickie,

I see that PaulaH can login to Manage My Booking.  I can't.  All I get is a circle of grey dots going round, and round, and round, and............

Any ideas as to why?

Sylvia

Julia
  • (Member)
(Member)
Hi Sylvia,

Sorry to hear you are having problems logging into Manage My Booking.

Would you be able to advise what internet brower you are using and we can try and get our developers to replicate the problem.

Many thanks,

Julia

sjm533
  • (Member) (Topic Starter)
(Member) (Topic Starter)
'Julia' wrote:

Hi Sylvia,

Sorry to hear you are having problems logging into Manage My Booking.

Would you be able to advise what internet brower you are using and we can try and get our developers to replicate the problem.

Many thanks,

Julia

Hi Julia,

I am using a MacBook Air running Catalina 10.15.2.  I have tried using Firefox 71.0 and Safari 13.0.4.  I have also tried both of these browsers on my iPhone but could not find the MMB option.  All cookies for this site are accepted.

I get the top purple banner with Manage My Booking in the middle, then a white gap with the grey circle of dots, and under that the text info re contacts etc.  I can send a screen shot by email if you wish.

Incidentally, I also notice that when I open the Community page, whether logged in or not, I have the words Just You Logo in purple and underlined and not the logo itself in the top left hand corner.  Not sure whether this is relevant or not.

Hope this information helps. 

Sylvia

sandybill1946
(Member)
'Julia' wrote:

Hi Sylvia,

Sorry to hear you are having problems logging into Manage My Booking.

Would you be able to advise what internet brower you are using and we can try and get our developers to replicate the problem.

Many thanks,

Julia

Hello Julia, 

I am having the same problem as Sylvia. I am using an iPad with safari internet.

Sandra

Julia
  • (Member)
(Member)
Hi Sylvia and Sandra,

Thank you both for sharing the device and broswers that you are using that is a huge help and I'll share with the dev team.

Sylvia, if you could send me a screenshot that would be great (jmorton@justyou.co.uk) and I'll also share that with the team.

Many thanks for your patience

Julia

sjm533
  • (Member) (Topic Starter)
(Member) (Topic Starter)
'Julia' wrote:

Hi Sylvia and Sandra,

Thank you both for sharing the device and broswers that you are using that is a huge help and I'll share with the dev team.

Sylvia, if you could send me a screenshot that would be great (jmorton@justyou.co.uk) and I'll also share that with the team.

Many thanks for your patience

Julia

Screenshot sent Julia.

Julia
  • (Member)
(Member)
Many thanks Sylvia - this has been shared with our development team to investigate.

Kindest regards,

Julia

IamLizC
(Member)
Hi Julia

I'm also having trouble accessing Manage My Booking. I use Firefox or Explorer on my laptop and  have an Android phone. All I get is the circle of dots as if it's trying to load.

Thanks

Liz

Julia
  • (Member)
(Member)
Hi Liz,

Sorry to hear that you are having some issues - would you be able to email me with details of what verision of Firefox/Explorer you are using?

my email address is jmorton@justyou.co.uk

Many thanks

Julia

jonah
  • (Member)
(Member)
Hi Julia

I cannot access my account either.  I am using Microsoft Edge.

Regards

Chris

Julia
  • (Member)
(Member)
Many thanks all for sharing your the devices/browsers that you are having issues with. I appreciate it is extremely frustrating not being able to access your account.

In terms of the grey dots going round, we have managed to replicate this issue and shared it with our IT team to investigate and fix.

Kindest regards,

Julia

AbbaDave
(Member)
Well I have in my bookings 3 x Amazing Australia all with different reference numbers it's rediculous and it should make no difference what browser your using and half my other and current bookings are missing it is a right mess 

Dave

RogertheRed
(Member)
I'm having the same problem both on Edge and Chrome. Had to phone to update insurance details on next holiday. Hope the issue is resolved soon.