I would recommend waiting 24 hours to see if your documents come through and if not, let me know and I will do some digging as to why they haven't come through. Sometimes you have to manually add your booking on to your account if it doesn't show up straight away.
Kindest regards,
Monty
Please can you let me know your booking number and I'll get the IT team to look into it for you.
Julia
*edited to remove booking reference number
I have dropped you an email - please let me know how you get on.
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