[Hi Julia I'm having similar problems to some others. Tried to register but it said I had already done so. Thought it was me forgetting something so tried the 'forgotten password' bit. Got message saying they would e-mail me a link. This did come and I tried activating as instructed, nothing happened. Tried again to re-set p/w but am not getting any replies. I just want to register and be able to look up my account and idc pay for my booked holiday etc but am finding it hopeless. Please can you help.
Thanks Sue
(SusieB)
Hi Sue,
Sorry for the delay in coming back to you - I forwarded your details onto our website team who have been doing some investigating.
They have taken a look and it appears that you are doing everything right when trying to reset your password, the problem has been that the developer put in some very strict rules about passwords (it's on the list to make it a little easier). When you reset the password, paste in the password you were sent to the old password box, then select a new password that must be at least 8 characters, contain 1(or more) upper case character and contain 1(or more) number, e.g: Justyou123. This will then need to be retyped into the second new password box and match.
Kindest regards,
Julia