Hi Sue,

I'm so pleased - it was chased and my colleague informed me this morning that they had sent you some new log-in details.

Kindest regards,

Julia

Hi Julia

Thanks but unfortunately my elation is short lived as today the website has gone back to sending a message saying it doesn't recognise me. Could you please pass this on to your IT team again.

Kind regards Sue

and still it will not except Barclays debit cards, well mine and probably others too. And I double checked with Barclays to see if it was them, surely someone in the department can fix the problem, as it will take various other debit cards. Not an IT specialist myself but I know if I can't fix something I find someone who can. Come on JY its about time this was sorted.

I'm sorry that you are still experiencing difficulties, I spoke to my colleagues about this to get an update and I have been informed that it is not a problem with your card issuer. The team had spent several days trying to replicate the problem that some of you have been experiencing with out success, they have been looking at copious amounts of data and have now identified the problem, and are working to get this fixed and the website asap.

Kindest regards,

Julia

I just wondered if problems have been resolved. I have tried again, and failed,to pay an instalment of my holiday.

Thanks

Lesley

I'm sorry that you are sill having issues paying through the website. The team have spent a lot of time trying to get to the bottom of it and are in the process of getting this fixed at the moment.

Kindest regards,

Julia