Dave.

Thanks Julia but unfortunately that doesn't help now as the original password message I was sent didn't work and has now been deleted so there is nothing to paste. As I said, all later requests to re-set have not been answered at all so I'm stuck! Can they not simply let me start all over again or something similar please. Sorry to be such a nuisance but hope you can refer this back to the website team again

Whew, going to need another holiday by the time this gets sorted out!

Regards

Sue

Hi Sue,

I've asked one of the website team to contact you directly to see if we can't get you up and running sooner rather than later!

Kindest regards,

Julia

Hi Julia

Thanks I wait with fingers crossed. At least the forum and yourself are doing a good job!

Regards

Sue

Hi Sylvia,

I have been informed that it can take an hour or two to update the balance in your account.

Could I possibly trouble you to tell me whether or not you saw a 'thank you' page when you made your payment?

Kindest regards,

Julia

Hi Julia

When I used my Barclays debit card it goes to pay, Barclays verification comes up then a red box appears informing me to check details or use different card, when I used my other debit card, payment was accepted but no thank you or anything else, only when I returned to my account approx. an hour later it had showed a reduction in the outstanding balance, no confirmation other than that.

Another thing it would not allow me to pay anything less than £200, or it kept flashing up lower than deposit amount.

Your IT team needs to get its finger out, very flashy and modern the new site but if it doesn't work what use is it. Bring back the old site till this one works.

Hi Sylvia,

I have been informed that it can take an hour or two to update the balance in your account.

Could I possibly trouble you to tell me whether or not you saw a 'thank you' page when you made your payment?

Kindest regards,

Julia

Julia

Thanks for your reply. I received nothing but a blank page!

Sylvia

I'll let the team know, as you should be sent to a thank you page which informs you that your balance may not update immediately.

Kindest regards,

Julia

Hi Sylvia,

I have been informed that it can take an hour or two to update the balance in your account.

Could I possibly trouble you to tell me whether or not you saw a 'thank you' page when you made your payment?

Kindest regards,

Julia

Hi Julia

When I used my Barclays debit card it goes to pay, Barclays verification comes up then a red box appears informing me to check details or use different card, when I used my other debit card, payment was accepted but no thank you or anything else, only when I returned to my account approx. an hour later it had showed a reduction in the outstanding balance, no confirmation other than that.

Another thing it would not allow me to pay anything less than £200, or it kept flashing up lower than deposit amount.

Your IT team needs to get its finger out, very flashy and modern the new site but if it doesn't work what use is it. Bring back the old site till this one works.

Hi Sim1,

Thank you for your comments - I'm going to pass all of this on to the website & IT teams.

Kindest regards,

Julia

I'm sure that will help a lot of people - thanks for sharing!

Kindest regards,

Julia

I am still having problems with making payments via the website with my Barclays debit card - I never had any problems booking on the old website. The error message reads "Unable to authorise payment. Your payment hasn't been authorised. Please try a different card or recheck the details."

I only have one debit card so if it's not sorted soon, I shall have to take my custom elsewhere?!

Help!!!!!

Sylvia

I chased this yesterday when you mentioned you hadn't received your call and I have been advised this morning that one of our advisors has spoken with you today about your holiday.

Kindest regards,

Julia

Hi Julia

Hooray, at long last they have got me up and running. Thanks so much for your help with this.

Sue

I'm so pleased - it was chased and my colleague informed me this morning that they had sent you some new log-in details.

Kindest regards,

Julia

Hi Sylvia,

I chased this yesterday when you mentioned you hadn't received your call and I have been advised this morning that one of our advisors has spoken with you today about your holiday.

Kindest regards,

Julia

Hi Julia

Thanks for your efforts. Both of my holidays have been sorted now and one of the problems I experienced on the website has been resolved. Next is the Barclays payment that needs resolving and the JY advisor told me this morning that the eCommerce team were on to it.

Thanks again.

Sylvia

I too am experiencing problems when trying to pay an instalment towards my Kerela holiday. I am entering all required information correctly but payment via by debit card is not being accepted. Can you please advise.

Thanks

Lesley

Hi Julia

Thanks for your efforts. Both of my holidays have been sorted now and one of the problems I experienced on the website has been resolved. Next is the Barclays payment that needs resolving and the JY advisor told me this morning that the eCommerce team were on to it.

Thanks again.

Sylvia

Hi Sylvia,

I'm so pleased that the holidays have been sorted out and you can start looking forward to those!

The eCommerce team are indeed working on it and I am constantly asking them for updates too!

Kindest regards,

Julia

Hi Julia

Thanks for your efforts. Both of my holidays have been sorted now and one of the problems I experienced on the website has been resolved. Next is the Barclays payment that needs resolving and the JY advisor told me this morning that the eCommerce team were on to it.

Thanks again.

Sylvia

Hi Sylvia,

I'm so pleased that the holidays have been sorted out and you can start looking forward to those!

The eCommerce team are indeed working on it and I am constantly asking them for updates too!

Kindest regards,

Julia

Hi Julia

I too am experiencing problems when trying to pay an instalment towards my Kerela holiday. I am entering all required information correctly but payment via by debit card is not being accepted. Can you please advise.

Thanks

Lesley

Hi Lesley,

would you be able to provide me your booking reference number and I'll get this looked in to.

Thanks

Julia

My booking reference number is A******.

Lesley

* This post has been edited to remove booking information

I'm sorry that you haven't been able to pay an instalment on your balance. I've spoken with a couple of colleagues and I understand that our development team have been working on the payment section of the website which is now in testing. I have been informed that this will be made live after testing completes early next week and you should be able to make a problem-free instalment once this has been deployed.

If you are still experiencing difficulties once this change has been made, please let me know.

Kindest regards,

Julia

Thanks for update. Also, could you pleas ignore email I sent as I managed to sort out problem regarding my password by using my computer rather than my tablet!!

Look forward t being able to pay instalment on line!

Regards

Lesley