I see from my documentation that I will be flying from Terminal 4. The last time I used it the executive lounge was closed and Just You gave me a £15 refund.

Is the lounge still closed? If it is, will I get a refund?

Regds

Jim

Would you be able to send me your booking reference and I will look in to this for you.

Kindest regards

Julia

Hi Jim,

Would you be able to send me your booking reference and I will look in to this for you.

Kindest regards

Julia

Hi Julia,

I am on the Cambodia & Mekong Delta trip leaving on Oct 27th. My Booking Reference is A*******.

Regds

Jim

I was going to let you know that I have passed your booking reference on to our customer service team and some one would be in touch. But, I understand they have spoken to you before I had a chance to reply - I hope they were able to answer your question.

Kindest regards,

Julia

Regds

Jim