Hello Amy,
I’m both shocked and surprised at the reason you have given for me not receiving a ‘thank you’ voucher. If I’ve been ‘opted out’ of your mailing system as you say, how is it that I’ve received not 1, but 2, copies of your new brochure??? Your reply just doesn’t seem to make any sense at all!
And being as I’ve given no such instruction to be removed from your mailing system, I believe that I’m entitled to a thank you voucher following my recent return from the Winter Rockies tour.
I might also add that the Winter Rockies tour was the 13th holiday that I’ve booked with JY since 2012, and the 2nd that I’ve booked in the last 12 months, so I feel that I’m fully deserving of a thank you voucher and shouldn’t have to book yet another tour before I receive it!
In conclusion, I would be very much obliged if you would reinstate my mailing status, and also see your way clear to sending me the voucher to which I believe I’m fully entitled.
Thank you
A rather disgruntled Mike
