That is excellent news, many thanks!  I'm nowhere near ready to put away my suitcase just yet!

Best wishes,

Bob

Hi Vickie,

Thanks for your reply.  I do understand that some questions do need research, in order to be answered correctly.  So to publish the post quickly, with a holding reply, is a good way forward.  This was suggested and agreed by a number of your predecessors but it didn't materialise!!

I do think one big brochure is better than two smaller ones and I do appreciate JY/Trav wanting to cut back on printing brochures/wasting paper and postage.  However, it does seem the decision to send only one brochure to many customers has been very arbitrary and unhelpful.  Many customers consult the brochure not only to decide what tour(s) they may book for later that year/the following year, but also like to look at tours they may conceivably do several years down the road.  I'm mainly focusing on long haul at present, but I like to read about the European tours which I hope to do a few years down the road - to see what tours have been added, rested or amended.  I'm sure I'm not the only one!  For example, I would like to do Romania or Bulgaria in 2021 but whether I go with JY/Trav or another company depends on the itinerary/price/dates etc and it is good to be able to keep an eye on how these tours are continuing.  

On another note, thank you that you continue to send brochures and take bookings from Ireland!  There is another company that I now use, that won't send brochures to Ireland, but will take bookings.  I had to argue long and hard with them before they finally relented and sent me a brochure.  I will probably have to do the same again this year!

Finally, I know everything is up in the air at present, but do JY/Trav foresee any difficulty taking bookings from Ireland/outside the UK after Brexit, especially if the UK crashes out with no deal?  I understand that there is an agreement in place, regarding flights, that guarantees a continuation of current rules/agreements for a year until March 2020 (I think).  But do the management have any insights as to what may happen after that?  

Best wishes,

Bob

Aaaarghhh, can't even escape Brexit on here!!!! 😞 In fairness, I don't think JY/Travelsphere can be expected to know what might happen when the Government themselves haven't got a clue! :s

On a related point - I do wish JY would stop doing block flight bookings. Most often this prevents online check in - as a restless traveller I am forced to upgrade to ensure I get the seat I want and also yesterday a travelling companion was unable to upgrade at the airport because of this group booking. Moan over - it was a fantastic holiday.

I'm sorry to hear you had this experience, and I'm glad that it was resolved. I will pass this feedback on to our Customer Care team to look into. Could I ask which email address you emailed so I can make sure to send to the right team?

I will also pass your feedback regarding group bookings to our Aviation team.

Many thanks,

Vickie

PS Glad the holiday was fantastic! 🙂

I know travel companies make block bookings of seats, but is it then not possible for Just You to issue each traveller with individual booking reference so we can then check online and choose the seat we want where it is possible to do so? I prefer an aisle seat due to suffering from cramp and am always anxious that I will not get one so I try to get to the airport very early. I know aisle seats are not always guaranteed but there is a better chance if we can check online and choose the seat.

Kind regards

Jaya

I would not have thought it would be difficult to get your settings correct for mailing the appropriate brochures to folks.

I'm happy to view online in order to save a tree,  except I can't. Oh well.

No wonder holidays are so expensive. Paying to send us brochures that don't match our requirents and unwanted mailshots throughout the year.

I've asked our Aviation team for some information about this, so I will come back to you with an answer.

Many thanks,

Vickie

I totally agree wiith Sally regarding block flight bookings. I do wish that JY would not operate this as it’s nearly always the reason given as to why we cannot check in online. As a result we are left with the option of choosing a very expensive upgrade or selecting from whatever seats are left on arrival at the airport.

Thank you Sally for raising this point.

Cheers

Mike

I agree with you all about block flight bookings. I had a terrible experience at Christmas time with BA and T5 and have written to JY in my review that this needs to change.

Regards

Sylvia

I have replied to both this morning. I apologise that this has taken slightly longer, we've had a higher volume of messages on the forum than usual, so it's been a case of replying to each of them as quickly as possible.

I hope this reassures you that your posts are being addressed.

Many thanks,

Vickie

Whenever I fly with Jet2 from Manchester I always manage to check in and select my seats online, I've also been able to select seats from Heathrow with Air Canada and Singapore Airlines when I've upgraded, all with JY trips. I just assumed you could do this with all flights I've obviously been lucky.

I am not feeling ignored  🙂  but I agree it would be so much easier to be able to check in on line, I know that the problem with this is that the cost of the flights would be more.  Group bookings usually enable you to secure a lower fare - but with this lower fare comes restrictions such as not being able to check in on line.  I guess its all down to what you want to pay and what you expect for your money.  If I remember rightly JY does offer or will offer holidays where you can make your own way...so you can buy your own ticket, upgrade it, etc.... but again this means your flights will not be protected by JY should there be any issues.

Thanks for your feedback about group flights, I've passed it to our Aviation team as feedback.

You're right, we do have our Make Your Way Option if customers would prefer to book their own flights, and all our Ts&Cs around that are on the website, or customers can give us a call for details 🙂

Morning Andy,

We'll get a Worldwide brochure sent to you ASAP.

Thanks,

Vickie

Still not received my Worldwide brochure Vickie. Even allowing for the post, I'd have thought a week would be more than enough to get from Market Harborough to Wellingborough!

Do JY actually want custom?

It's definitely been sent out to you and should be with you by the end of this week, if it hasn't arrived already.

Thanks,

Vickie