I am still awaiting a reply to my post of 3rd January (which I had already posted over Xmas) about the Abu Dhabi trip on the Dubai 12th February departure.  I have not received a response to my request for a lower floor room either.

I queried why I had not received the Worldwide brochure and have not received a response but saw from another post that the office had 'decided' on the basis of previous bookings what brochures to send out to customers.  I have replied to this that I do not understand why I have the Europe one when I have done  several long haul and my last trip was Cambodia, Laos and Vietnam.  No response and no brochure.

I think the Forum is a great resource for all travelers but risks losing credibility if it is not resourced enough to answer questions in a timely manner and respond to concerns.  I have also noticed that less than favourable reviews are disappearing quickly from the main page.

Apologies for the delay in responding to your Dubai post, you should have received our reply yesterday? The delay was due to waiting for confirmation from our suppliers in Dubai.

Regarding the brochures, we are currently looking into this and we will respond to all comments as soon as possible, but we have seen them and they will be replied to.

I hope this reassures regarding posting on the forum, but I appreciate your feedback and we are taking all comments on board.

Many thanks,

Vickie

I do sympathise!  As you know I used to post regularly on the forum, but for a lot of reasons, I rarely do now.  Posts often take a very long time to appear - and still are published regularly out of sequence, so some posts will be missed by those checking for the latest one on a thread.  I still check it regularly and it seems that the volume of posts has dwindled significantly and most of the regular posters, like me, have fallen off the radar.  I have a Travelsphere tour booked for this year, but no JY tours.  And I'm still waiting for the brochure.  I will be disappointed and annoyed if I don't receive both of them - I think this is the first time JY have produced Europe and Worldwide brochures, although Trav have done so for the last few years.  There are still a number of JY tours I'm interested in doing, but it will be in 2021 or beyond I would think, unless something amazing is launched in the meantime.

All the best,

Bob

Sorry to hear this. I will ensure that all comments are posted within 24 hours, and in chronological order, even if this is a holding message to let you know that I am awaiting an answer to a query. Please note that the forum isn't managed on weekends or holidays.

We really want the forum to be a place that our travellers want to come and chat and ask us questions/get advice etc. So if you have any feedback on what you would like to see on the forum this year, that would be great! Please let me know 🙂

Regarding your brochures, I have just checked and they are both on their way to you as we speak.

Thanks,

Vickie

Thank you for bringing this to my attention. All questions should be answered so if there are any that I have missed I apologise and will make sure this does not happen in the future.

Regarding information being incorrect, I liaise with our teams to check answers to all queries, so this should always be correct but please let me know if you a specific concern and I will of course make sure to look into it and check the information.

Many thanks,

Vickie

Hi Jonah,

I do sympathise!  As you know I used to post regularly on the forum, but for a lot of reasons, I rarely do now.  Posts often take a very long time to appear - and still are published regularly out of sequence, so some posts will be missed by those checking for the latest one on a thread.  I still check it regularly and it seems that the volume of posts has dwindled significantly and most of the regular posters, like me, have fallen off the radar.  I have a Travelsphere tour booked for this year, but no JY tours.  And I'm still waiting for the brochure.  I will be disappointed and annoyed if I don't receive both of them - I think this is the first time JY have produced Europe and Worldwide brochures, although Trav have done so for the last few years.  There are still a number of JY tours I'm interested in doing, but it will be in 2021 or beyond I would think, unless something amazing is launched in the meantime.

All the best,

Bob

Just checked my brochure as it came the other day and not really looked at it yet, but now noticed that's just for Europe as well! Just because the majority of my JY holidays have been to Europe doesn't mean that I wouldn't go anywhere else but if I don't have a brochure to flick through, it's likely that I won't consider other places as I'll  only look online AFTER I've seen something I like the look of.

We have an agreement of 40kgs for business class customers. So you can take 40 kilos, that is correct.

I apologise if my reply was not as clear as it could have been, but hopefully this addresses any concerns? Please let me know if not and I can double check this with our Aviation team, but this is what they have advised me.

Many thanks,

Vickie

Economy had 30 kgs on our last trip but the airline desks did query it for a couple of people and the TM sorted it out.

Regards

Chris

Agree with Jonah (and Bob). Have pretty much stopped looking at the forum because its so unresponsive. I sent a post earlier today but this has not been added (unlike posts from others later) - it was to the thread about the brochure chaos. So, not post in chronological order as you stated above. I only received a Europe brochure, despite doing the JY India trip last February and would like to receive the worldwide offering.

With this forum you really get to the point of thinking, why bother?

Katy

We'll get a Worldwide brochure sent to you ASAP.

Thanks,

Vickie

Your post is showing for me, is it not showing for you? Let me know as I will speak to our web team to see if there are issues we're not aware of.

I have requested a Worldwide brochure for you ASAP.

Thank you for your feedback about the forum. I am working hard to improve and make sure posts are up within 24 hours. I hope that you will continue to post and enjoy visiting the forum.

Many thanks,

Vickie

I'm very sorry to hear this. I will pass this to our customer care team to look into further.

Many thanks,

Vickie

Thanks for your reply.  I do understand that some questions do need research, in order to be answered correctly.  So to publish the post quickly, with a holding reply, is a good way forward.  This was suggested and agreed by a number of your predecessors but it didn't materialise!!

I do think one big brochure is better than two smaller ones and I do appreciate JY/Trav wanting to cut back on printing brochures/wasting paper and postage.  However, it does seem the decision to send only one brochure to many customers has been very arbitrary and unhelpful.  Many customers consult the brochure not only to decide what tour(s) they may book for later that year/the following year, but also like to look at tours they may conceivably do several years down the road.  I'm mainly focusing on long haul at present, but I like to read about the European tours which I hope to do a few years down the road - to see what tours have been added, rested or amended.  I'm sure I'm not the only one!  For example, I would like to do Romania or Bulgaria in 2021 but whether I go with JY/Trav or another company depends on the itinerary/price/dates etc and it is good to be able to keep an eye on how these tours are continuing.  

On another note, thank you that you continue to send brochures and take bookings from Ireland!  There is another company that I now use, that won't send brochures to Ireland, but will take bookings.  I had to argue long and hard with them before they finally relented and sent me a brochure.  I will probably have to do the same again this year!

Finally, I know everything is up in the air at present, but do JY/Trav foresee any difficulty taking bookings from Ireland/outside the UK after Brexit, especially if the UK crashes out with no deal?  I understand that there is an agreement in place, regarding flights, that guarantees a continuation of current rules/agreements for a year until March 2020 (I think).  But do the management have any insights as to what may happen after that?  

Best wishes,

Bob

I also have had to request the Europe brochure as I have only received the World Wide.   Is this something to do with the 'B' word ??!!  I feel standards are slipping.    Joany

That's no problem, I can do that for posts. I appreciate your feedback about the running of the forum, we want it to continue to be enjoyable for everyone.

I will pass your feedback, along with everyone's about the brochures, onto the team so they are aware.

I need to find out the answer regarding your question on Brexit, so I'll come back to you on that one.

Many thanks,

Vickie

I'm sorry to hear this 😞 Unfortunately due to an error with our mailing house there has a been a delay with our customer feedback forms being sent out. They are now being sent, but there is a bit of a backlog.

Our customer care team will respond to your letter direct.

Many thanks,

Vickie

In answer to your question about Brexit, we do not foresee any difficult in taking bookings from outside of the UK, in fact we currently sell internationally through Just You Canada.

We're continuously monitoring the advice given by all relevant government departments and we will communicate any changes that may affect our Just You customers.

Thanks,

Vickie