Why are there so many restrictions on when we can use our loyalty vouchers?
If you've had a holiday in the past year just give a voucher, why do we have to book
the next holiday within a certain time and depart before a certain date?
Just give a discount voucher and let us decide when we book and depart,
That way there'll be no confusion and no one will miss out.
Dave
Couldn't agree more. Despite all the explanations (which I do understand) the whole concept is so convoluted and it is obvious from the multiple postings that many people do not understand. Why the restrictions ?
Nice idea JY. Thank you. It just wasn't thought through very well. As said in a posting above some people book their next holiday way in advance. This gives them a budgeting target and time to save up for what could be an expensive holiday.
If they do this, then they would not get the benefit from the voucher. This would prompt them to withold their booking until much later. Therefore because the time scale is then reduced it may be that they cannot save up in time and consequently scrub the whole idea. The result of this would be that rather than encouraging people to book, the scheme actually has the reverse effect. Ultimately JY would have less people booking holidays and less information available for future planning.
How it should be : You go on a holiday, you get a loyalty/discount voucher upon your return. Of course there should be a time limit, otherwise people would likely hoard the voucher for possibly more than a year. So I would propose a 1 year validity (use before date) stated on the voucher and accompanying literature, from date of issuance to date of submission. That way people have something definite to work with and not a confusing situation as it is now.
