There are no updates yet i'm afraid; We are still working to get it resolved as quick as we can.

Kind Regards,

Mildred

It seems to have gone very quiet with regards to online payment. Is there any news on when this will be up and running ??

It's coming close to having to pay my final balance and as I haven't been able to pay it off in small chunks I would much prefer to pay online than over the phone.

Paula

I have just spoken to our developers and they have said they are still working to get it resolved but it is taking longer than they expected.

Kindest Regards,

Mildred.

You can still pay it off in small chucks you just have to call them. If you try to make a payment on line it will bring up a message in red with a telephone number which is slightly different to the usual number. When I called they answered straight away and it took a couple of minutes to make the payment.

I usually pay online myself... but I understand that JY has gone through some major changes and these things always take time.

Kezzer

It's not that easy for me to make calls while I'm at work, so online was always useful as I could do it late at night when I finally made it home.

I'll be able to sort out calling when it gets to the time.

But more importantly, I can't believe it's getting close to final payment time.......which means getting closer to holiday time!! ?

Paula

I'm disappointed the online payment is still not ready too. However, for my last month payment I went to Barclays Bank and paid my instalment via the self-service account manager machine within the branch. It worked, but I've made another payment today and although the money has gone from my account to G Touring Ltd, it hasn't reached my booking yet. Here's hoping....!

Regards

Sylvia

If you can't sort out the online payment, is it possible to provide details to enable a bank transfer to be made?

I have just spoken to the Sales Centre and they have informed me that they were open until 8pm- When you call the number for payment, and dial 3, that takes you straight to the sales center. You might have dialed our Service centre who close before 7pm.

Apologies for the inconvenience caused.

Kind Regards,

Mildred

Not very helpful if customers have stored a particular number.

It would also be useful if there could be an answer to my query in the original post about providing details for direct payment from a personal bank account which would solve the issue of on line payment for many customers.

Best wishes.

We have always changed the number on the website- I do apologise that it is inconvenient for some.

We do not have a personal bank account where customers send payments to I'm afraid. If you give us your contact details, we can give you a call at a time that you find suitable.

Kindest Regards,

Mildred

sorted. Not even an expected time for this facility to return, and no reason why for the length of time its taking.

Yes I know I can pay by phone, but shift work and not being allowed to use mobiles while working, makes it difficult.

So come on JY get it fixed.

This is a priority of ours and it is still a working progress.

We apologise for the inconvenience.

Kind Regards,

Mildred

Having said that. I don't understand how you can book and make a deposit online (i presume as I haven't tried yet), but not the balance.

Unless its because a certain thing happened and then another and this is an indirect consequence that has to be put up with for a while even if its annoying as part of the ongoing process.

The tour can be booked now of course but we will not be able to offer a quote for the upgrade until November, flights are available in the system only 11 months before travelling so upgrades can be only quoted 11 months before the inbound date.

Kind Regards,

Mildred

Please JY - get this sorted as this more than anything will drive me away.

:huh:

Is the online payment system available again? I ask because when checking my balance, the pop up message didn't appear so I was wondering if it was sorted. If so good timing as a I need to pay for Sicily.

Many thanks

Chris

I am happy to tell you that the online payment system is back up and running! You should be able to pay for your tour now.

Kind Regards,

Mildred

I am getting seriously fed up with this situation not being resolved.  In an earlier response Mildred advised to call the payment number and select option 3.  Where is the 'payment' number to be found?.  I called the number displayed on this page and the home page at 10.15 am on Sunday, selected option 1 for existing booking as I have done before to get a message telling me the office is closed and the hours are '10 am on a Sunday'??.

Please JY - get this sorted as this more than anything will drive me away.

:huh:

Good Afternoon Jonah,

The online payment system is back up and running now. You should be able to pay for your booking now.

Kind Regards,

Mildred