SarahS
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Two weeks on Monday and now on countdown. Can you tell me when we will receive the final details, luggage labels and lounge passes please. Also can you confirm times of departure and arrival for Heathrow.
Moderator2
(Member)
Good Afternoon SarahS,

We are all very excited for you!

Your holiday documents will arrive about ten days before your departure date.

Your provisional flight times are as follows;

Departing London Heathrow- 10:00am

Arriving London Heathrow- 05:35am

Kind Regards,

Mildred

sue dobbs
(Member)
'SarahS' wrote:

Two weeks on Monday and now on countdown. Can you tell me when we will receive the final details, luggage labels and lounge passes please. Also can you confirm times of departure and arrival for Heathrow.

I was wondering when they'd arrive as well! Getting very excited about this trip! Nothing like a holiday in the sun at this time of year and sounds such a fascinating place,can't wait!

I'm staying at the Ibis hotel Sunday,anyone else there?

sallyc
(Member)
My final details arrived by email today. I had a bit of a chuckle when I saw for Day 3 - "head to the airport where you will stay for two nights". ?

Could you please confirm that the Lounge pass will arrive separately by post with the luggage labels?

Thanks

Moderator2
(Member)
Good Afternoon Sally,

Yes your lounge pass and luggage labels will arrive by post.

We have also sent you a revised itinerary which should be with you in a couple of days.

Kind Regards,

Mildred

jonah
  • (Member)
(Member)
Ha Ha Sally

That was in our itinerary this time last year and we chuckled too.  Hope you all have as great a time as I did - I am very jealous of you seeing it all for the first time.

BGray
  • (Member)
(Member)
Hi Mildred,

What changes have been made to the itinerary?  Or is it just correcting that typo??

Cheers,

Bob

PS Very excited here now.....

BGray
  • (Member)
(Member)
Hi Sally,

Let's hope that is a typo, or should we bring a sleeping bag?

Cheers,

Bob

Moderator2
(Member)
'BGray' wrote:

Hi Mildred,

What changes have been made to the itinerary?  Or is it just correcting that typo??

Cheers,

Bob

PS Very excited here now.....

Good Afternoon Bob,

Just a minor error on day 3 of the tour but everyone has been sent a revised itinerary.

Kind Regards,

Mildred

BGray
  • (Member)
(Member)
Thanks Mildred, that's what I thought.  Relieved we won't be spending two nights at the airport (fingers crossed)!

All the best,

Bob

SarahS
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Have the revisions been sent by email? I've not received mine yet
SarahS
  • (Member) (Topic Starter)
(Member) (Topic Starter)
My revised itinerary  has arrived. Apparently, we still spend two nights in the airport!  Other than that I can't see any changes to day 3.   Can anybody tell me  what  I'm missing.
Moderator2
(Member)
'SarahS' wrote:

Have the revisions been sent by email? I've not received mine yet

Good Afternoon Sarah,

This should have been sent by post.

Kind Regards,

Mildred

sallyc
(Member)
Sarah

The revision was simply taking out the sentence which said we would be staying at the airport for two days! The other important doc with it is the lounge pass. I received mine yesterday so I would say if it hasn't arrive in tomorrow's post give JY a ring.

See you in 12 days time.

Sally

SarahS
  • (Member) (Topic Starter)
(Member) (Topic Starter)
My revision still says 2 nights at the airport!
Moderator2
(Member)
Good Morning SarahS,

There must have been an error from our side- I have spoken to the customer documentation team and they have sent you another revised itinerary.

Apologies for the inconvenience.

Kind Regards,

Mildred