Hi Julia,
As you know, I've had countless problems with the booking of my Treasures of Andalucia holiday on 15th October this year.
Yesterday I eventually received my first confirmation by post for this holiday, advising me my balance is due to be paid by 23rd July.
Upon trying to get into my account online today to pay the balance, I was unable to login at all, despite using the password/e-mail address I've used when paying for previous tours. I then thought I'd reset my password, so I've now done that. But now it's insisting I have no holiday booked!
Can you please let me know what I can do to ensure I can pay for my holiday before it is due?
I have never had as many problems as this when booking a holiday with Just You before, I hope this will not happen in future as it will certainly put me off booking any further tours.
I am also still awaiting a reply regarding the problems I had confirming the date of this holiday, this has been on-going now for over 2 months - do you know when I might get a reply?
Please note, the home phone number you are currently holding for me is no longer in use - I have advised JY previously of this, yet still it is showing up on my documents.
Regards.
Caroline