As you know, I've had countless problems with the booking of my Treasures of Andalucia holiday on 15th October this year.

Yesterday I eventually received my first confirmation by post for this holiday, advising me my balance is due to be paid by 23rd July.

Upon trying to get into my account online today to pay the balance, I was unable to login at all, despite using the password/e-mail address I've used when paying for previous tours. I then thought I'd reset my password, so I've now done that. But now it's insisting I have no holiday booked!

Can you please let me know what I can do to ensure I can pay for my holiday before it is due?

I have never had as many problems as this when booking a holiday with Just You before, I hope this will not happen in future as it will certainly put me off booking any further tours.

I am also still awaiting a reply regarding the problems I had confirming the date of this holiday, this has been on-going now for over 2 months - do you know when I might get a reply?

Please note, the home phone number you are currently holding for me is no longer in use - I have advised JY previously of this, yet still it is showing up on my documents.

Regards.

Caroline

I'm sorry that you have experienced problems booking your holiday.

I have forwarded your message on to Yvonne in our customer care team, I understand she was who contacted you last time, and she will be looking into all of this for you and will contact you directly.

Kindest regards,

Julia

Dave.

Jaya

I always phone to book my holiday and pay the deposit, as I have dietary needs, etc, then I either pay the balance over the phone or I have done this online as well, not with the new system I hasten to add. I never had problems of any sort with getting through or talking to the operators..I still like to talk to a human being sometimes..

Cindy

Toni

I managed to pay my remaining balance online over the weekend but I normally receive an e-mail confirming it has been paid, which I haven't as yet so I'm presuming this no longer happens? It is showing as 'balance paid' against my booking, and I've printed this off as proof of payment, so I'm hoping this is ok.

Regards

Caroline

I know when I've used other tour operators' in the past, I've been able to log into my account and pay my balance, provide address/phone number details, and input my passport and travel insurance information. Do you know if JY will be improving their system so you can input this information too? I don't mind JY ringing me, as they've done twice this week for this information, but I would have thought it would save JY time and money if customers' could do this themselves if they want to?

Thanks

Caroline

Sorry for the delay in coming back to you on this one. I have spoken with the web team and our developers to get this information. At the moment you should be able to update your address, pay your balance and if it isn't showing, add your booking to your account.

Longer term, there are plans that you will be able to add in your passport/insurance detail, amend any incorrect personal information, view your documentation and more.

It's all on the cards, just watch this space.

Kindest regards,

Julia

I have now received confirmation that my holiday has been paid in full, and revised flight information.

Regards

Caroline