to me re my holiday being cancelled, I assume because of lack of

numbers. Surely another date must have spaces that are still

running and wonder why I have not had the chance to change to

one or at the very least to go somewhere else. My phone has been

out of order for about 2 weeks now owing to a cable breaking and

I cannot receive or phone out for that time. It should be back on

the 24th Feb and I was going to ring as soon as I could. I was told

you tried to email but I did not receive it although it might have

gone straight to scam which I delete without looking at it. If I had

known you had emailed me I would have checked it.

I am now left with no holiday to look forward to. I have had a few

health problems but that has not stopped me using you having

gone to Kenya and Canada and was well looked after with no

problems. Surely I should have been given a chance at least of

going on another date or given the chance to go to another place

if St Lucia is not running at all. If you email me could you let me

know and I will check my scam mail as well as I did not get the

email from you.

I don't want to have to go elsewhere for a holiday as I have been

more than happy with you and trust you. I need a holiday though

as I could not get away this year.

Thanks Sue Southampton

There are spaces on alternative dates, although these have not been cleared to operate, but we don’t simply move customers without discussing the options available to them first. The team had tried calling and sending you an email to see what could be done, and after not being able to contact you, felt that we needed to return the money that had already been paid for your holiday.

I understand your disappointment and would recommend that once your phone is up and running again, you contact my colleague (whose details will be sent to you) so that they can talk about the suitability of an alternative tour with you.

Kindest regards

Julia