I happily received my travel details (for Tuscany) last Saturday and had a brief read of the JY insurance policy.

It states on page 5 that a` Validation Certificate` must be attached to the policy.

I don`t seem to have the `Vaildation Certificate` in my travel package, or anything that looks like it.

Could you explain this please?

Thank you.

Would you be kind enough to send me your booking reference number please,

Kindest,

Ben

Good morning,

Would you be kind enough to send me your booking reference number please,

Kindest,

Ben

Hi ben,

It`s A241210

Thanks, janet.

Thanks for sending me that over, OK, I have spoken to the insurance team and they have let me know that the validation certificate is the confirmation invoice, they're all one in the same. I believe this is mentioned on page 1, if its not immediately clear, I shall feed this back so they can have a look at amending the wording in future,

I hope this helps?

Kindest,

Ben

Thanks so much .

I did read over the first part of the policy very quickly , so probably would have missed the info on page 1.

Thank you for sending feedback re: ammending wording - good idea!

Regards,

Janet