Hi Ollie

I am a bit confused. The docs you have sent say that you can check in online if you have hand luggage only. Then it goes on to say that all passengers need to enter their passport details through the online check in system otherwise the booking will be cancelled.

Can you confirm what I am supposed to do if I have a case as well as hand luggage.

Thanks

Lindsay

Hi Lindsay

EasyJet allow you to check in online whether you have hold luggage to check in or not.

So if you have hold luggage, you can still check in online but you will need to queue up at the check-in desk and deposit your luggage.

Passengers who only have hand luggage can proceed straight to security.

You can find more details on the easyJet website:

http://easyjet.custhelp.com/ 

Kind regards,

Olly, your editor

Hello Olly. On this topic could I please ask you a couple of questions? I checked in online today for my Easyjet flights for the Croatia holiday on 6th Sept. A bit eager I know, but I thought I'd enter my passport details while I thought about it! It didn't give me the option to pre-pay for my hold baggage which I know Easyjet charge for. So have Just You included that in the price of the holiday? Or will I have to pay at the airport ( which is more expensive)? Secondly, have Just You already booked seats for us, because I was able to print both boarding passes with no seat numbers, or was I not able to book a seat because I tried too early? I searched their website but couldn't find answers to these questions!

Many thanks.

Fiona

Hi Fee

I will ask my colleagues for you. Can you let me know your booking reference?

Kind regards,

Olly, your editor

Hi Fee

I will ask my colleagues for you. Can you let me know your booking reference?

Kind regards,

Olly, your editor

Hello Olly. My booking reference is ****. I was chatting to someone over the weekend who thought that you can't actually choose seats on their flights. She also thought that when you book through a tour operator they do include the charge for hold baggage in the price. Anyway, I would be very grateful for anything you can find out!

Many thanks.

Fee

Hi Fee

Your friend is correct. You won't need to pay any extra for your hold luggage provided you are within the limit mentioned on your paperwork (this will be sent to you two weeks before you fly).

You won't be assigned a seat but it's likely that you will meet some of the group at check-in and in the departure lounge so it should be possible to sit with at least some of the group on the plane.

Kind regards

Olly, your editor

Hi Olly. Thank you very much for confirming this. It's been a great help.

Best wishes.

Fee