I paid for the three Queentown excursions. I received a confirmation and other information in post. It seems that without warning, the price for Dart River - Queenstown has gone up by £4 from £130 as per the information sent by post to £134. Now I am asked to pay £4. 

It would have been helpful if I knew about the price increase before I paid for the excursions. I wonder if the price has increased for the other excursions that we will need to pay while on tour! 

Dyuti

I have forwarded your message onto our Customer Services team where I am awaiting their reply.

Kindest Regards,

Amy

Good Morning Dyuti,

I have forwarded your message onto our Customer Services team where I am awaiting their reply.

Kindest Regards,

Amy

Thanks, Amy.

Dyuti

Need to phone about the excursions soon. Not doing the Dart River as my travel insurance will not cover me with a neck problem. I had hoped to do the Star gazing and the Lake, thought they were on the same day so I could not do both. Certainly the same with Hobbiton and the Rainbow Springs as they intersect in the middle 😞 

Think I worked it out as 6 weeks and 2 days till lift off 🙂 🙂 

Jan

Hello Dyuti,

Need to phone about the excursions soon. Not doing the Dart River as my travel insurance will not cover me with a neck problem. I had hoped to do the Star gazing and the Lake, thought they were on the same day so I could not do both. Certainly the same with Hobbiton and the Rainbow Springs as they intersect in the middle 😞 

Think I worked it out as 6 weeks and 2 days till lift off 🙂 🙂 

Jan

Hello Jan,

Sorry to know that you won't be able to join me (us) for Dart River excursion. I am not interested in Hobbington. I believe two of the reviewers mentioned that Rainbow Springs is more for children than adults, so I am not sure whether I would like to go there.

Yes, not too long to go now, looking forward to very much going on this tour. It is nice to know you like this before we go. 

Dyuti

If Rainbow Springs  still runs  from Roturua,  and you don't do any excursions there, the town is well worth looking around. The old bath house and the public gardens are worth visiting, and there are pleasant lakeside walks. I remember a very enjoyable lunch at the cafe overlooking the lake.

Thank you, SarahS. I will make a note of it.

Dyuti

I have booked numerous excursions prior to departing the UK, and never been asked to pay an increase. Nor have I ever seen anything in writing, or been informed on booking, that prices might fluctuate. I have always assumed that once paid the pice is fixed.  I'm quessing currency fluctuation is the excuse: certainly something to bear in mind when prebooking future excursions. It would be useful if JY clearly 5 stated the policy on price increases. Is this likely to happen to future tour prices?

Sorry to hear that you've had to pay an increase on your excursion.

However, I have forwarded your message onto customer services who will arrange a refund for you.

Apologies again for any inconvenience that this has caused.

Kindest Regards,

Amy

No I haven't  been asked to pay  an increase,  I was asking what is JY policy on increases arising after excursion and tour cost have been paid in full

Hi Sarah,

My apologies - usually current bookings do not incur a price increase, this would only happen for new bookings.

However, JY's policy on increases arising after excursion and tour costs have been paid in full is that the customer would receive a refund (only if this was on current and not new bookings).

I hope this helps.

Kindest Regards,

Amy

There seem to be crossed wires here - and I agree with SarahS's concerns regarding a price increase on an excursion being applied after the excursion has been booked.  I have never heard of this before and it is a cause for concern.  It seems bizarre and very mean for Dyuti to be asked for an additional £4 for an excursion on a holiday that is costing around £6,000!  Or has Dyuti misunderstood the situation and that the higher price only applies to new bookings and not to hers, as she has already booked the excursion?

Best wishes,

Bob

No, additional costs would only be applied to new bookings which is why I have asked customer services to arrange a refund.

However, I have been informed that the local agent increased the cost of this booking - yet they should only have done this for new bookings.

I hope that this answers your question.

Kindest Regards,

Amy

Best wishes,

Bob

Hi Bob,

No, additional costs would only be applied to new bookings which is why I have asked customer services to arrange a refund.

However, I have been informed that the local agent increased the cost of this booking - yet they should only have done this for new bookings.

I hope that this answers your question.

Kindest Regards,

Amy

Hello Amy,

I was asked to pay the extra, but I thought to write in ask first before I pay £4. So refund is not needed. 

I believe I booked the tour in February or March. 

Dyuti

I'm glad to hear this.

Kindest Regards,

Amy