Good morning Mildred.
I received a letter from Customer Services on Christmas Eve (great timing, not), to inform me that Easyjet cannot honour the group allocation for JY on that date. My booking has now been transferred to a far later flight on 6th September with British Airways. This effectively means that the first day of the holiday has been lost, as we are not due to land in Heraklion until 21.15 on the 6th (not 20.15 as quoted by C.S), and face a 2 hour plus transfer to Chania after that.
As I have found it increasingly annoying ringing Customer Services (and in any case it is closed), I would like to ask some questions please, which perhaps you can pass on to someone who may be able to answer them.
I want to do this holiday very much which is why I was prepared to face the close to 6 hours journey down to Gatwick and an overnight stay. The departure time quoted by yourselves for B.A is 14.15, so I shall still have to overnight. The arrival time back on the 13th September is quoted as 23.20 into Gatwick. So I face either spending the whole night in Gatwick (not ideal on my own), or paying out for more accommodation. There are no overnight buses from Gatwick to Nottingham (unlike Heathrow). I am certainly not happy about this.
The letter mentions that instead of the welcome meal on the 6th we will now eat on the way from the airport. Again, this is not ideal, as it means that we will be even later into the hotel. I am anticipating perhaps 1am?
I would also like to ask what arrangements will be made on the 13th September (departure date). The hotel is bed and breakfast only, so I would hope that some kind of arrangement can be made with the hotel for luggage storage on that date? I'm not very happy to be spending the day in clothes that I had intended to travel home in. Will there be a room made available to us for changing and freshening up?
Besides the extra expense to myself (and there will be more that the extra overnight hotel), I have found it very annoying as B.A operate a service direct to Chania on those dates from Heathrow, and at far more convenient flight times. Has this not been considered, seeing as you are having to change carriers from EasyJet to B.A anyway?
So adding everything up. The change of flights times, transfer from Heraklion (2 hours plus) instead of Chania,(estimated 30 minutes), and of course the added expense of overnight accommodation, I am not very happy. I do hope that things don't change again, or at least that if there are changes, that it is to something more positive (like using Heathrow instead of Gatwick). The only positive thing I CAN find at the moment is that J.Y have let me know in plenty of time, instead of leaving it to the last minute, and putting me in an impossible situation, as has happened before.
On a more positive note. Have there been any more bookings for this date?
Thank you.
