Have now received a letter stating that we are now flying with Jet airlines an Indian economy airline. Having checked the prices with both companies there is a difference of almost £300 which of course is not passed down to us travellers. I sent an email to customer services but of course got a fob off reply stating there is no difference in fares. Also stated that it gives a continuous baggage allowance but that is neither here or  there .

Well maybe you need to employ me because I can find cheaper flights and surly with a block booking of over 25 people you have much more buying power.

I could have gone with another solo company that states they use Jet airlines on an identical trip for a lot less money but thought I would pay more to travel on a premium carrier.

Also not being able to request or pre-book a seat by the window or extra leg room is not what I call giving the best customer service.

Not really looking forward to the holiday now not good first holiday with JY lets just hope the overall tour can come up to my expectations.

Anyway when I noticed that Just You were using Virgin I put the trip to India with Just You back on my agenda and was looking at dates with a view to booking. However I am now reconsidering this and if I had already booked I would be very, very annoyed with the change of airline especially as in another post regarding upgrades it was stated seats are block booked by Just You well in advance, so why the change???

All the best,

Bob

http://travel.stackexchange.com/questions/46079/is-indias-jet-airways-considered-a-budget-airline 

Happy travelling!

Bob

I have done both JY trips to India and I agree with Bob. The Jet Airways planes were comfortable and the service was good. The holidays are both excellent and it would be a shame to miss out because of unfounded concerns about the airline.

Lesley

I believe it is possibly my post on this subject you are referring to, as I was also very confused at being told JY get such good prices (for themselves, not for us I may add) by block booking their seats many months in advance.

I was surprised to get a call from JY in September to say the flight had been changed from Virgin to Jet - I was wondering how JY could 'buy' the tickets with Virgin so far in advance, only to disregard them and obtain tickets much closer to the departure date with Jet? Again, I was fobbed off as well as JY seem to contradict themselves at every turn.

Fortunately I had previously upgraded my flight with Virgin to premium economy and Jet don't have this class, only economy or first, so I was quoted an extra £1500 to upgrade to first with Jet, which I declined. I was then advised I could keep my original booking with Virgin in premium economy, but that my flight would arrive a good hour before the Jet flight, and into a different terminal - fortunately there is one other person on the tour on the same flight so that I won't be totally on my own. Although I have 3 internal flights with Jet, I still preferred the idea of using Virgin for the long-haul flights. I don't think I would be happy if they had changed my flights, especially when Jet are cheaper- surely JY should be taking this reduction into consideration for those in economy? I also presume any marketing material is updated to reflect the change in airline? Also, in view of the fact I'm still flying with Virgin, why can't everyone else do the same, if they wish to?

I just hope nothing changes with my booking now as I'm due to pay my final balance this weekend.

Regards

Caroline

we flew with Jet airlines Mumbai - Goa and found them very good, very often the budget airlines are better than some of these better known airlines and I do agree that JY budget for themselves if some way down the line they spot an opportunity, an example of this being they changed our airline returning from Kota Kinabalu to Singapore to a budget airline meaning we landed in Sing 3 hours later yet there were seats on our original airline, this was very naughty of JY, again air asia there was nothing wrong with, they were very good actually

Dave

I have flown numerous times with Jet Airlines to Delhi, three of the times with TS and JY. I have always been very happy with JET airlines. I have also been to Nepal twice with Jet travelling to Kathmandu via Delhi. On both return flights from Kathmandu, the flights were delayed by fog which meant we actually arrived in Delhi well after our forwarding flights to LHR should have departed.

As the connecting flights were the same airline the flights to LHR were delayed for us. Although the passengers already waiting on the LHR flights, might not have been so happy with Jet, we were more than pleased. The service we received  ( all 9 of us) from Jet personnel on arrival in Delhi was excellent.

Hopefully I will return to India soon and would be so happy to travel with Jet Airlines again.

Di

I am sure the airline will be ok but at the end of the day I was initially quoted Virgin and that was a main factor for my holiday. also the costing is a lot cheaper and they are not passing this on I shall be seeking independent advice form a travel journalist and if needs be my solicitor.

I see that JY has not responded to this post

I am sorry that you have had such a bad experience.

Could you please write to us so we can investigate this properly?

Kind Regards,

Mildred

Not being given TM's name, and travel details with final documentation is another gripe. 

Rant over

Sylvia

Not being given the tour managers name isn't a big deal I don't think, I have had names in the past but it isn't that person when I actually go. So now I don't ask I just wait to see who is there when I go. I am not sure what Travel details you are missing with the final documents. For me an airline is a means to an end, as long as the flight gets me there I don't mind what airline it is. As for hotels I have travelled the world with JY and have stayed in many standards, anything better than a clean room and bathroom is a bonus...I am not in them long enough, for me the holiday is what I am seeing/doing/ and meeting new people.

Cindy

I hope you are all having a good day.

This is just to clarify that we do give you the name of the tour managers when you request it.

Kind Regards,

Mildred

Good Morning,

I hope you are all having a good day.

This is just to clarify that we do give you the name of the tour managers when you request it.

Kind Regards,

Mildred

Sorry Mildred, I don't agree.  Shouldn't have to ask, it should be on final paperwork together with where to find them.  As is posted further down by sallyc and SarahS - regulars know the drill, nervous new travellers don't, and not everyone uses the forum. 

Sylvia