I agree Sally. I don't know about others, but I am finding that less and less people are putting their JY labels on their hand luggage, and certainly on the last trip I did to Dubrovnik, I found no one pre flight, there was no rep at East Midlands Airport, and no rep at Dubrovnik. It took me close to 20 minutes to find the TM in arrivals.
For any newbies, and anyone not familiar with airport procedure that would have been not a great first impression. JY claim that they have reps at every departure, including the regional departures. I have yet to see one at any of the regional departures that I have done. Why put it in the paperwork if it doesn't happen? They should be there, and clearly visible to help if needed.
JY should also ensure that there is some kind of representation at departures on the return journey. I can give a couple of examples, where those of us on regional departures have been dumped on a bus to come back to the airport, with just the driver, and had to deal with everything ourselves at the airport. Faro, and Naples, (where we were taken to and from the hotel in Cilento via a not great mini bus, with a driver, who spoke hardly any English was the worse example). I believe that doesn't happen any more, and shouldn't have happened in the first place. I sometimes think that regional departure people, pay, what can be a large supplement, and get a second class service.
As far as the TM is concerned. I always ask on here, but yes, I agree, the name (albeit provisional) should be on the final paperwork.
