Hello Bob/Jim/Mildred,
I'm afraid Mildred's last post makes even less sense, and skirts around the issue. My point is not who's insurance company will be paying out, as this will not happen immediately. When you are standing at the desk and you've missed your flight and need a new ticket for the next available flight (and you've booked connecting flights through JY), WHO IS RESPONSIBLE FOR PAYING FOR THE TICKET?
1) do you have to pay yourself?
Or
2) will JY book and pay for your ticket and they claim the shortfall back via their insurance?
At the end of the day I just wanted to get home, but it's no good saying this or that insurance will pay out as that will take weeks to sort out after the event, it's how are you meant to get home if you've no cash or credit card on you and you're expected to pay for your own ticket?
I agree that if you book connecting flights through JY they should form part of the holiday 'package', and this is why I book my own flights now as we've had this discussion before on the forum. I don't see the point of paying an extra £50-60 to JY, effectively for nothing.
Thanks to Vlatka, my tour guide in Croatia, I have found out other passengers have claimed €250 from Croatia Airlines, but why should Vlatka have to do this when JY haven't even called me back about compensation yet?
I hope this doesn't sound like I'm having a go at JY but it's very important and needs making clear in the brochure, website, and by the agent every time a customer asks about connecting flights.
Regards
Caroline