At the end of April beginnning of May I changed a booking from Catalonia to Teasures of Andalucia departing 8th September 2016 to date I still have not received any confirmation regarding this booking. I have no knowledge of when the final payment is due , flight times  etc. and until I have this information I cannot take out any travel inusurance.

I have had contact with Julia who was trying to sort it out with your sales department and I have also emailed on the Contact Us site all to no avail.

Please woud you follow this up for me and try and get someone to send me some confirmation as soon as possible.

Many thanks

Val

*Edited to remove personal information

I understand that you have been in contact with Julia privately and she has been working with the IT department to try and resolve this issue. I am sorry to hear that you have had no luck getting through on our 'Contact Us' form, I will have a dig around and see what happened.

Julia will keep you in the loop with everything by email if that is OK?

Kindest regards,

Monty

Hi Val,

I understand that you have been in contact with Julia privately and she has been working with the IT department to try and resolve this issue. I am sorry to hear that you have had no luck getting through on our 'Contact Us' form, I will have a dig around and see what happened.

Julia will keep you in the loop with everything by email if that is OK?

Kindest regards,

Monty

Thank you Monty,

I have heard from Julia and have today received my confirmatiion.

Regards

Val