I've been experiencing difficulties in getting a brochure sent to me through the post. I've tried to order one twice through the main web site and then once by phone over a week ago, when I was informed that I had somehow set a no mail flag which the lady I spoke to could override. As of today (bank holiday Monday) I'm still waiting for a brochure to arrive. :(

Is this because there has been a delay for the new brochures, or was the lady I spoke to unable to override the flag?

If the latter can you help to sort this out?

Phil.

I'm sorry to hear that you haven't received a brochure yet. When there is a flag, if you request a brochure, we can send this to you - unless you request to opt-in to our mailings you won't automatically be sent this in the future.

If you would like to send me your address, I can check that a brochure has been put in to the post for you. Simply reply to this thread and I will edit out your contact details.

Kindest regards,

Julia

They begin mailing today so will be arriving with travellers towards the end of the week/early next week. I have checked and you are on the mailing list.

Kindest regards,

Julia

Cheers,

Bob

Hi Phil,

I'm sorry to hear that you haven't received a brochure yet. When there is a flag, if you request a brochure, we can send this to you - unless you request to opt-in to our mailings you won't automatically be sent this in the future.

If you would like to send me your address, I can check that a brochure has been put in to the post for you. Simply reply to this thread and I will edit out your contact details.

Kindest regards,

Julia

Julia,

Is there a more secure/private way of passing my address to you? - like a private message?

Phil.

Absolutely, drop me an email to julia.morton@alh.co.uk.

Kindest regards,

Julia

Thanks

Val

* Please note this post has been edited to remove personal information.

Don't worry, it can take up to a week for all the brochures to get to their destination. While I have received my 'file copy', I have yet to receive my copy in the post either.

Kindest regards,

Julia

Just to let you know that a brochure arrived in the post today. Now all I need to do is decide which holiday(s) to book.

Phil.

Apart from current booking confirmations, I never receive any mailings,despite having been with JY for 10 years,& having recommended several people.

I have mentioned this on the phone to your customer services dept. at least 3 times but to no avail & have to request a brochure each time I hear one has been produced !

It's annoying.

Leave it with me....

Julia