Hi Toni/Bob,
Toni, I understand that the system should make interval crosschecks with the main database. If the data held in your online account matches any bookings on our system, they will pull through the bookings for you to view. I'm going to send your booking reference number to they guys who put this together so we can double check that is what is actually happening.
Bob, as for when you book over the phone, I believe that is the plan. You will be able to register on the website with your email address, set up a password and include your booking reference number and it will then show up in your online account.
The documentation is part of "phase two" so they won't be available online straight away, but I hope these steps show that we are trying to make your Just You experience even better!
Kindest regards,
Julia