Can you tell me where you seem to be experiencing a problem?

I've just managed to go through the process OK, so I am unable to replicate any problems.

If you can let me know, I will raise the issue with our IT department.

Many thanks

Julia

Good afternoon,

Thank you for emailing me, please can you email me with a contact number, so I can call you.

Kind regards

Craig Styles

Contact Centre Advisor

T: 01858 415407 Ext 8540(TOUR)

T:01858 581640 Ext 8540(CRUISE)

E:cstyles@pageandmoytravelgroup.com

I clicked on the 'Departures' tab, then clicked on the 'book now' tab, and it automatically went to a page saying,

"sorry, this tour is not currently available to book online. Please complete the booking enquiry form below and one of our advisers will contact you.............etc, etc"

That's what happenned last time and prompted the email and phone call from Craig.

I don't like booking over the phone so would rather book online once it's working.

cheers,

PA.

At the moment there are 10 confirmed on this date, from what I can see no one has opted for the extra night....yet!

Kindest regards,

Julia

Hi Julia, further to my last email, I tried booking online again and it was the same, didnt work.

I clicked on the 'Departures' tab, then clicked on the 'book now' tab, and it automatically went to a page saying,

"sorry, this tour is not currently available to book online. Please complete the booking enquiry form below and one of our advisers will contact you.............etc, etc"

That's what happenned last time and prompted the email and phone call from Craig.

I don't like booking over the phone so would rather book online once it's working.

cheers,

PA.

Thanks for this PA,

I'll forward all of this on to our IT team to investigate. I can't see a valid reason why you can't book this tour online. Would you also be able to tell me what browser you are using?

Kindest regards,

Julia

Hi Julia, further to my last email, I tried booking online again and it was the same, didnt work.

I clicked on the 'Departures' tab, then clicked on the 'book now' tab, and it automatically went to a page saying,

"sorry, this tour is not currently available to book online. Please complete the booking enquiry form below and one of our advisers will contact you.............etc, etc"

That's what happenned last time and prompted the email and phone call from Craig.

I don't like booking over the phone so would rather book online once it's working.

cheers,

PA.

Thanks for this PA,

I'll forward all of this on to our IT team to investigate. I can't see a valid reason why you can't book this tour online. Would you also be able to tell me what browser you are using?

Kindest regards,

Julia

Hi,

Being nosey I thought I would have a look at this, and it is odd. I can book on line with my iPad (Mercury browser) and MacBook (Firefox), but I would not want to. It starts off as 3 days, then gradually changes to 2 than 1. Finding it is difficult. Searching for Hinckley comes up with nothing. It eventually appears as a UK New Year celebration. It seems as though the IT people need to have a look.

Sylvia

Cindy

Hi Julia, further to my last email, I tried booking online again and it was the same, didnt work.

I clicked on the 'Departures' tab, then clicked on the 'book now' tab, and it automatically went to a page saying,

"sorry, this tour is not currently available to book online. Please complete the booking enquiry form below and one of our advisers will contact you.............etc, etc"

That's what happenned last time and prompted the email and phone call from Craig.

I don't like booking over the phone so would rather book online once it's working.

cheers,

PA.

Thanks for this PA,

I'll forward all of this on to our IT team to investigate. I can't see a valid reason why you can't book this tour online. Would you also be able to tell me what browser you are using?

Kindest regards,

Julia

Hi, now your getting technical! Windows Internet Explorer, then Google for just you website.

cheers.

At the moment there are 10 booked on the New Year Celebrations in Hinckley and 3 booked on the New Year in Wiltshire trip.

It is still very early days for these trips.

Kindest regards,

Julia

Thanks for this, it was the IE part I was after 🙂

I'll get the team to investigate asap.

Thanks

Julia

Jaya

This problem is still there and it isn't just Hinkley, if i select any holiday (tried 5 different hols) and select the date it comes up with a message asking me to telephone.

Mick

I have the IT team investigating it still and I'm nagging them every morning for an update!

It seems to be an intermittent problem, but we have managed to replicate it and they guys are trying to get to the bottom of what is causing it.

Kindest regards,

Julia

I can confirm that our IT team have rolled out a fix on the booking engine that has resolved the issue that some of you were experiencing in booking your holiday online.

They have done both pre and post-launch testing and can no longer replicate the problem.

If you encounter any further problems, please don't hesitate to come back to me and let me know!

Kindest regards,

Julia

A warning though. If I can get the cats fixed up with lodgings I may well book this. 😃

PA. I hope it works for you now! :thumbup:

A warning though. If I can get the cats fixed up with lodgings I may well book this. :D

Hi BC,

I was originally thinking about this trip as a change, as normally I don't bother with NY Eve, done all in my younger days. Thewn I started thinking about somewhere hot and thought, I might as well go back to Sydney for Christmas and New Year!

New Years Eve Sydney Harbour Bridge Fireworks vs a Hinckley Hotel, ..... not really much of a contest! :cool:

So I'm off to Sydney, cold beers, hot barbies, just hope the UK has its worst winter ever! 😛