Hi Julia
When Ben was editor, he was bombarded (slight exaggeration!) with requests from travellers saying they did not receive brochures, despite requesting them and even being long standing customers.
I've been following posts from travellers saying they have received their Christmas brochure and some have even booked their Christmas holiday.
Can I just say that yet again, I have not received a brochure, despite using JY for Christmas holidays for the past three years. Perhaps its time to start using a different company?!!
Regards
Sylvia