I have now travelled three times with Just You and have China booked for May 12 but still do not receive brochures. I dont understand what process Just You use when deciding who is sent brochures. Could you please help!!

First off, I'm very sorry you haven't received a brochure, it seems highly strange that you wouldn't of been mailed one, I have since marched over to the mailing department and begun investigating!

All of your details are correct on the system, so it may be an external problem with our mailing house, we supply the addresses and they mail the physical brochure.

I have ordered on your behalf the 2 new Just You brochures, they should be with you tomorrow, Thursday at the latest, if they do not arrive by then, please let me know and I will dig deeper!

Thanks very much,

Ben

I've been on 3 JY hols and have my 4th booked and I never receive brochures either! Last time I ordered them on the back of my holiday questionnaire, but I'm back 2 weeks from my last hol and it hasn't arrived yet either!! Furthermore I can't order them from the website and you need to submit a postcode and we don't have them in Ireland (as yet). So can you please send me the new JY and Travelsphere (worldwide) brochures (and it would be nice to get the holiday questionnaire as well!) - I was on the S African Explorer with Vic Falls add on that departed on 21 Sept.

Many thanks,

Bob

Thanks for your email. I apologise you haven't received any brochures or questionnaires, I have been over to the mailing department and if you would be kind enough to send your postal address to -

btaylor@travelsphere.co.uk

I will see they are all sent to you this week. We will then look further into why you haven't received them the conventional way and iron that issue out,

Thanks very much

Ben

Your Marching paid off and I am sitting with a G&T reading my new brochure,

Many thanks

Tracey

Please could you remove my postal address from the open forum. Many thanks

Tracey

This has now been done.

Kind regards

Julia

in your absence Ben sorted me out with the new JY and Travelsphere brochures, which arrived today - many thanks, Ben! However my holiday questionnaire for the SA Explorer still hasn't arrived, do JY still send out these holiday surveys? I just really want to tell everyone at HQ what a fantastic holiday I had and how great our tour manager Zoe Ireland was!

Cheers,

Bob

I'm glad to hear you had a good time.

If you can let me know your booking reference I will ask my colleagues to send you a survey form.

Kind regards,

Olly, your editor

my booking reference was ***. I emailed the group yesterday, to see if they had received the holiday surveys and so far around six have replied - out of them only one had received the survey. I hate to say this, as you know I am a big fan of JY, but there seems to be an admin problem at the moment, with people not receiving brochures, 12 or 15 week mailings and now holiday surveys? I have to say that whenever I've rung JY everyone has been extremely friendly and helpful, so I'm not sure what the problem is - maybe it's a computer glitch in the system??

Many thanks,

Bob

I have asked my colleagues to send that form to you. It may just be that there has been a slight delay in getting those surveys out to you and your group.

I'm sorry you have not received some of your paperwork. I don't think very many people have missed out but I have passed your comments on.

Kind regards,

Olly, your editor

All the best,

Bob

Hi Bob

I have asked my colleagues to send that form to you. It may just be that there has been a slight delay in getting those surveys out to you and your group.

I'm sorry you have not received some of your paperwork. I don't think very many people have missed out but I have passed your comments on.

Kind regards,

Olly, your editor

Olly,

I was on the same trip as Bob and we have been back now over 3 weeks but I have never received a survey. I have received 2 new brochures and a couple of letters from JY detailing future offers and the letters even refer to my recent holiday with JY.

It does not really bother me whether I get the survey or not but it would have been nice to have the opportunity to give my feedback and especially to pass on my thanks to our Tour Manager, Zoe Ireland, who did such a wonderful job.

I think JY does have some administrative problems with sending things out to its customers and this needs to be addressed. Of the 26 on our trip only 3 or 4 of us to my knowledge post or use this forum so how do you know how many have missed out?

Perhaps JY could consider making the survey available online to help solve a problem that certainly exists.

Mike

Putting the surveys online is a good idea and we are looking into this at the moment. This should make the process simpler and avoid anyone missing out in future.

Kind regards,

Olly, your editor