Moderator
(Member)
Hi,

Avocet - It is early days still, but will be something like fly into Shanghai, then the rest of the tour in Tibet. Is there an area you are are specifically looking for?

AbbaDave- this is correct, there will be an afternoon spent in Singapore.

Kindest Regards,

Monty

TimH
  • (Member)
(Member)
Already planned New Zealand for 2016, now the big decision is Borneo or Peru. Had a couple of days ashore in Borneo last year on the voyages of discovery cruise, so really want to go back to spend more time there, but also want to go to Peru. The big question is will they both be available in 2017
marks
  • (Member)
(Member)
Hi,

I have just downloaded your new brochure and i am very excited. There is ANOTHER Croatia holiday with visits to Bosnia and Macedonia which is exactly what i was looking for. In addition, Slovenia is back on the agenda as well as the many Italian holidays i want to go on.

A big congrats tot he team.

Thanks

Mark

Julie L
(Member)
'Moderator' wrote:

'Julie wrote:

Dear Julia,

At the moment I'm in Croatia,

I wanted to ask, why do we not have an English rep, as there has been some trouble regarding rooms at the hotel in Tucepi, three of our party have got small rooms with only a small window and no balcony, whilst most of the party have double rooms, some have sofas in their rooms, when they asked why? They were told we had only paid for economy rooms, I must admit I've never heard of this before. Most of us have balconies.

,

Hi Julie L,

Thank you for your feedback and sorry I have taken a while to get back to you, the community rarely deals with issues with people still on holiday. Our Tour Manager/Guide Alen is in resort and is fully English speaking. He is very experienced in running this tour, and therefore we would suggest that any guests with concerns address these directly to Alen. We aim to offer the same standard of accommodation to all of our customers, however where a hotel is slightly smaller and has different rooms types this can sometimes be impossible. May I take this opportunity to wish you a very enjoyable remainder of your holiday.

Kindest Regards,

Monty

Dear Monty.

I realise what your saying, as Allen was very nice, his opinion on the hotel was as the hotel informed us all that we had only paid for economy rooms, I've never after all the holidays with Just You been told that we are economy, on my return I found my paperwork that says we were standard rooms, so all of our party should have had the same rooms, not dark rooms, no balconies, no window you could see out. Best regards Julie L.

I want to know also is there any people booked on the canada & the Rockies for sept 2016 please.

Moderator
(Member)
Hi Julie L,

I'm sorry that you felt that way and I have passed your comments on to customer service.

There are two dates in September 2016 when our Canada & The Rocky Mountaineer departs, what date are you looking at in particular?

Kindest Regards,

Monty

Hils
  • (Member)
(Member)
Hi Julia,

Just received my birthday present (the new JY brochure!!) - well done on some fantastic new tours (I'm already booked on 2 of them for next year!). One wee thing I notice on the website for the Borneo holiday, is a slight "spelling mistake" - I know this holiday is full-on but do we really have to "work" rather than "walk"!!!

Cheers,

Hils

Kezzer46
(Member)
OMG - I too have downloaded the new Brochure... the new holidays look great. I love the look of the Picturesque Portugal and the Slovenia Alps to Adriatic ones... I'm even tempted by the Dales walking holiday. However I think the Untold Cambodia & Laos trip with the Vietnam add on will be my holiday of choice next year....
Seasoned Traveller
(Member)
Very interesting reply. I don't think you've grasped the point of what Julie was saying. I had an absolutely dreadful room in Omarama on my New Zealand tour last February. My pillows were stained and the duvet was very old, the bathroom was covered in dead flies and the floor was sticky... I took my bedding to reception and they were very apologetic.... and eventually changed my bedding along with 6 other rooms for people in our group. When we talked to our tour manager we were told that it was because "students" were changing the rooms and leave it with her... (Like that was our problem.. what a red herring...) Despite her telling another member or our group she would see me that evening, she didn't and I spent the night in a filthy room. I looked in several other rooms of our group and they were fine. I just got a bad one. Next morning (when nothing could be done!) the TM asked if everything was alright and of course as we were leaving nothing could be done..... lots of photos were taken but to be honest she should have sorted the problem the night before. ;..... and as with other trips we had a long explanation of why it was and we were given wine at our meal on the last evenings. So you can tell the TM but sometimes nothing happens.... if it happened again I would ring the office back in London. It really was a dreadful room in a dreadful hotel.
janib
  • (Member)
(Member)
New catalogue came in this morning. Just spent the last hour reading it. Have already booked the Dales and Bronte Country, the paperwork appeared today as well.

Andalucia's Golden Triangle and Picturesque Portugal both sound amazing, tick a few boxes on my To Do list.

Jan

Jaya
  • (Member)
(Member)
Hi Bob, Hils, Kedi

I received the new brochure today and could not resist booking Borneo for May next year! The itinerary looks so good that I decided to just go for it and worry later. Anyway, I think I am entitled to 3 good holidays next year since it is my big birthday - well this is the excuse I used to justify booking a 3rd long haul holiday. I am going to be financially ruined but am going to have such happy memories. Looking forward to meeting Hils and Kedi for the first time and Bob again.

Jaya

1981Kedi
(Member)
Hi Jaya

I am so glad you booked Borneo - I have been reading your JY posts for so long and now we will be able to meet up! :thumbup: Did you book the Singapore add on too?

AbbaDave
(Member)
Have now booked Borneo with Singapore add on 19th May, looking forward to meeting all our fellow JY boardies

all the best

Dave

Jaya
  • (Member)
(Member)
Hi Kedi

Yes have also booked the Singapore add-on. I have been to Singapore years ago and have a friend (an ex-colleague) who keeps on asking when I will be back. So am really looking forward to this holiday as will get a chance to meet with Jenny. I too look forward to at last meeting you in person.

Jaya

Jaya
  • (Member)
(Member)
Hi Dave

Nice to know that you too have now booked Borneo with Singapore add on. Look forward to meeting you.

Jaya