Cindy - I flew with Virgin to New York/New Jersey airport with Virgin in 1998, but I'd have hoped they'd improved by now. It was clean but cramped and left and arrived on time, but I was really annoyed as the friend i was with was/is type 1 diabetic and needed to keep her insulin to be kept cool, but Virgin refused to store it in their fridge because of 'Insurance issues', so my poor friend Jenny had to sit with her insulin floating in an ice bucket between her feet for the whole flight, ( 7.5 hours to Newark). She complained to Richard Branson about it at the time, but 20 years later, she is still waiting for a response from him!