When I was told about the change of hotel I had not long paid the balance of my trip and when I queried if I could cancel and get a refund as one of the main attractions was the original hotel... I was told that the tour is always subject to change! I also queried if the change of hotel made any change to the itenerary - the answer I was given was that all the walks were as planned - funnily enough I wasn’t told about the added time spent on a coach each day! I am seriously considering taking this further.

I’m sad that my Tuscany experience was so spoilt by this change and I no longer have faith in JY to book another holiday with them. The least I would expect is an official apology but I won’t hold my breath !!!

Thanks for your comments and support based on our reviews - as it has felt that our comments haven't been taken that seriously - and I also felt that why should we having put our comments in writing and have to put ourselves out to contact JY rather than JY contacting - and listening to us.

Whilst we are obviously disappointed with the holiday (personally not helped by my parents over this weekend raving about their recent holiday to Italy - at same time as mine and at fraction of cost!!!) - can I just repeat - and this has also been said by all the other reviewers on the same holiday - that the TM  - Silvia - was fantastic.

I have contacted a member from our Customer Care team who will contact you directly about this tour as well as your experience.

Kindest Regards,

Amy

Good Afternoon Kaz25,

I'm sorry to hear that your recent Just You holiday did not live up to expectations.

I have forwarded your message to our Customer Care Team who would like you to e-mail them on feedback@justyou.co.uk so that they can investigate and address the problem which you have raised.

Kindest Regards,

Amy

Quite honestly Amy, your customer care team can access this forum, it surely doesn’t need an email from me saying exactly the same things I’ve already posted on here?  They will also be able to see the comments of others too.  I’ve sent the completed questionnaire back to you in the post today.

Regards

Karen

I have forwarded all your feedback on to our Customer Care team who has issued the following:

"We are mindful that due to a delay in the dispatching of the questionnaires, that our customers have not had the opportunity to feedback on the return from their holidays by this method. However, I would like to assure all customers, whether we receive negative feedback via the questionnaire or indeed other forms of communication, such as feedback on the website, e-mail, telephone, letter or indeed the community, we always treat each customer as an individual and investigate the points raised which are pertinent to them, rather than sending out standardised general responses. Whilst this may take a little longer we truly believe by investigating each point raised we do obtain a clear understanding of any customer’s dissatisfaction, thus enabling us to address the concerns, take action and make any appropriate amendments to our holidays."

If you do have any particular queries about your tour in the future, could you please email feedback@justyou.co.uk.

Kindest Regards,

Amy

Hi all,

I have forwarded all your feedback on to our Customer Care team who has issued the following:

"We are mindful that due to a delay in the dispatching of the questionnaires, that our customers have not had the opportunity to feedback on the return from their holidays by this method.  However, I would like to assure all customers, whether we receive negative feedback via the questionnaire or indeed other forms of communication, such as feedback on the website, e-mail, telephone, letter or indeed the community, we always treat each customer as an individual and investigate the points raised which are pertinent to them, rather than sending out standardised general responses.  Whilst this may take a little longer we truly believe by investigating each point raised we do obtain a clear understanding of any customer’s dissatisfaction, thus enabling us to address the concerns, take action and make any appropriate amendments to our holidays."

If you do have any particular queries about your tour in the future, could you please email feedback@justyou.co.uk.

Kindest Regards,

Amy

Thanks Amy - As an individual that has raised negative feedback - I look forward to hearing from the Customer Care departure personally - to understand how they have taken my points on board.  I think a month from now should give them adequate time.