The room I was put in on our third night was a cramped single room (not a double for single occupation), but at least the bed was comfortable enough to sleep in. However the maids pinched the duvet off the beds, so it was another "battle" we had to fight. The hotel staff was extremely rude from the manager down to the waiters and maids. (There were only two friendly waiters who ever attempted a little smile, one a young man called Sam, and a slightly older man called Izio.) At meal times we were prevented by the head waiter from sitting at different tables, so we could not circulate among ourselves, as a result the group never gelled, and there were people we never had a chance of talking to, so the whole trip was like travelling with various "cliques" and it did create a far from friendly atmosphere. 

The only positive about the holiday was the ever cheerful and helpful TM, Freddie Morgan. 

However, after this extremely disappointing and disastrous holiday I'm sorry to say, but I'm not sure if I want to take another JY trip, I am so disillusioned...

I'm sorry to hear that you have been left disappointed after your recent holiday with Just You - this is certainly not the experience we had hoped you would have.

I have forwarded your comments up to our customer care team who will contact you directly to address the comments you have made above.

Kindest regards,

Julia

I do hope that JY can address these problems, for future tour groups going on this trip. What a shame you had such a bad experience, I am glad you had a very experienced manager with Freddy, otherwise I think you would of had even more troubles. I am glad the scenery was up to scratch...

Cindy

I am so sorry to hear of the terrible hotel room you were given and hope that JY will deal with this to your satisfaction.  You could not have been in better hands than with Freddie Morgan - he was our tour manager on the Mexico tour that went in February and he was outstanding.  JY should be very grateful to him for the care and dedication he puts into each tour.

Please don't let this put you off travelling with JY - I've done 14 tours all over the world with them and on the whole they are an excellent company - and I wouldn't have got to see the world over these last few years without them.

Best wishes,

Bob

I understood the hotel was changed for this year because of the bad reviews and complaints, but it seems not for the better.

We complained bitterly to JY about all the things that went wrong including the disgusting hotel but we got fobbed off. I will never use this company again and feel sorry for people booked to go later in the year.

Sorry you had such a disappointing holiday - there is nothing worse than not being able to get a good nights sleep. Thank you for taking the time to write your review anyway. It's always good to hear the high's and lows of any any holiday. Hopefully they will address the issues you raised.

Rest assured that based on all the reviews I have read, this is appears to be an exception to the otherwise good reviews JY usually get. The first holiday I went on with JY was a little disappointing, but since then I have been on three more holiday with them and these have all been amazing.

Kind Regards

Kezzer

This is a really honest review. Sound like you have every right to expect some compensation from JY for less than acceptable hotel accommodation. I hope the company are reviewing their use of this hotel. I certainly would not consider this holiday at present.

Regards

Lesley

Hi Deva21,

I'm sorry to hear that you have been left disappointed after your recent holiday with Just You - this is certainly not the experience we had hoped you would have.

I have forwarded your comments up to our customer care team who will contact you directly to address the comments you have made above.

Kindest regards,

Julia

Thank you Julia for your reply. 

I tried to attach two photos to my review, but I was unsuccessful in my attempts.

Kind regards,

Deva

Deva

I do hope that JY can address these problems, for future tour groups going on this trip. What a shame you had such a bad experience, I am glad you had a very experienced manager with Freddy, otherwise I think you would of had even more troubles. I am glad the scenery was up to scratch...

Cindy

Many thanks Cindy for your reply to my posting. I'm not the only one with complaints about the hotel and the rude staff, you can check it out on TripAdvisor as they have posted their grievances about the hotel there.

The scenery was absolutely beautiful, but when you are exhausted and upset, it is hard to appreciate it all.

Deva

Hi Deva,

I am so sorry to hear of the terrible hotel room you were given and hope that JY will deal with this to your satisfaction.  You could not have been in better hands than with Freddie Morgan - he was our tour manager on the Mexico tour that went in February and he was outstanding.  JY should be very grateful to him for the care and dedication he puts into each tour.

Please don't let this put you off travelling with JY - I've done 14 tours all over the world with them and on the whole they are an excellent company - and I wouldn't have got to see the world over these last few years without them.

Best wishes,

Bob

Many thanks Bob for your reply to my posting. 

Indeed, Freddie was a ray of sunshine, he couldn't have done more even if he tried...

As I've explained to Cindy, I wasn't the only one to complain, please see my note to her.

Actually, this was my third trip with JY, the first two were excellent, Discover Apulia in 2014 and Sicily last year. Of course, the hotels used in both cases couldn't have been faulted. That is why I am so disappointed and wonder if anybody actually checked the Hotel Parigi before engaging them. Unfortunately they do not seem to like groups, and they have certainly demonstrated it to us in various ways.

I understand they've used a different hotel last year. I wonder why we didn't go there this June?

Deva

Hi Deva,

Sorry you had such a disappointing holiday - there is nothing worse than not being able to get a good nights sleep.  Thank you for taking the time to write your review anyway.  It's always good to hear the high's and lows of any any holiday.  Hopefully they will address the issues you raised.

Rest assured that based on all the reviews I have read, this is appears to be an exception to the otherwise good reviews JY usually get.  The first holiday I went on with JY was a little disappointing, but since then I have been on three more holiday with them and these have all been amazing.  

Kind Regards

Kezzer

Thank you Kezzer for your reply to my posting. Indeed I am upset about the disappointing holiday, especially that it could've been great as the scenery was beautiful, but it is difficult to appreciate when one is so exhausted, due to discomfort and sleep deprivation. I'm only hoping that JY will chose a different hotel in future for the sake of all the other travellers wanting to do this tour. 

I wanted to do this trip last year, but it sold out by the time I was ready to book. I understand they stayed in a different hotel then.

Kind regards,

Deva

Hi Deva

This is a really honest review. Sound like you have every right to expect some compensation from JY for less than acceptable hotel accommodation. I hope the company are reviewing their use of this hotel. I certainly would not consider this holiday at present.

Regards

Lesley

Hi Lesley, 

Thank you so much for your kind words. I had to be honest, because sadly for me, there wasn't much enjoyment on this tour. I was so looking forward to it, as I've always wanted to see this part of the world. I hope that JY will change hotels, so others don't have to go through the same experience. As I said in one of my previous replies above, that lots of other people complained, if not about the room, but definitely the extremely rude behaviour of the manager and staff.

Once the hotel is sorted, do consider the trip as it takes you to places that so inspired Monet to paint some of his loveliest pictures.

Best wishes,

Deva

Thank you for your honest review.  I have read the reviews also from yourself and others on TA.  Besides all the problems that you had with the room which is certainly not good, I was shocked to read of the attitude of the Manager and staff.  That's absolutely appalling.  :@

My sympathies.

As far as I can see, according to the brochure, JY are only using this hotel for three departures out of all those going this year and next - and two of these have already taken place.  So hopefully they will be able to ensure improvements for the remaining departure and the other hotels used on this tour will be much better for others doing this tour.

Best wishes,

Bob

So sorry to hear of your awful experience with the room allocation. Clearly not nearly good enough for a 4* hotel. Been on a few JY holidays where occasionally rooms had limitations (sometimes a bit luck of the draw, but mostly good enough for the time spent in it) but never the prospect of a week somewhere so bad.  I see that this is the second JY trip using this hotel, suspect that maybe the first time out maybe fewer JY travellers or the hotel a bit quieter earlier in the season so these rooms weren't used.  The hotel also seems to have an attitude problem to groups - really stupid of them and so unprofessional.

Hope you have another holiday lined up to look forward to.

Regards

Katy

So sorry to hear about your bad experience with the hotel. Hope this does not put you off on going on another holiday with Just You. Can't understand the behaviour of the hotel manager and staff - it seems they do not care about the hotel's reputation.

Kind regards

Jaya

Myself and a friend did the Riviera Splendour holiday with JY last September and had an awful holiday. We stayed in a different hotel but that was a dreadful place too the worst hotel I've had the misfortune to have stayed in. In fact our holiday was a disaster from before we left Birmingham airport to when we arrived back at Nice airport.

I understood the hotel was changed for this year because of the bad reviews and complaints, but it seems not for the better.

We complained bitterly to JY about all the things that went wrong including the disgusting hotel but we got fobbed off. I will never use this company again and feel sorry for people booked to go later in the year.

Hi joybelle,

First, once again please accept our apologies for the bad experience you had last year on our Riviera Splendour holiday.

We have taken your feedback very seriously as we always do and I believe we have addressed all areas you were disappointed with and provided you with a very lengthy letter summarizing our points after a thorough investigation with all concerned. 

In the meantime the decision was made to change the itinerary of this holidays. We are now offering a two centre holiday which means we had to contract some different hotels from the one you stayed at last year!

We are disappointed to hear that you aren't travelling with us anymore Joybelle, we appreciate you have made this decision based on your last experience - this is certainly not one we would have liked you to have with us.

We hope that as you're still visiting the community you can see the positive posts from more recent travellers and these may reassure you to travel again with us in the future.

Kind regards,

Elisa

As Deva has already stated, it was difficult to believe that anyone had actually checked this hotel, so bad was the experience. If JY had 'road-tested' this change then one would like to assume that this hotel would never have been selected and consequently, clients disappointment would have been avoided.

As for Freddy Morgan, as Bob has already said, he was outstanding on our Mexico, Guatemala and Belize trip in February. He really does 'go the extra mile' for his customers; I wonder if he offered up a prayer to his 'stress god' after this trip!

Mike