JY Will
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi all,

Towards the end of last year there were a number of reviews about the tour that stayed in this hotel - and they weren't particularly positive.

We have been working very hard over the last few months to either find a different property or to work with Bel Soggiorno on improvements.

Bel Soggiorno is in a great location on the lake and has potential to be a great hotel for Just You. I am very pleased to say that they have worked through the comments from this site and also the letters we received and have implemented substantial changes for 2015.

The kitchen and dining room area has now been extended and will now have a buffet area for breakfast and a fresh salad buffet in the evening.

The food menus have been revamped and will now offer a choice which includes vegetarian options as well as two meat options.

There will also be a choice for desserts now as well.

The rooms have also had renovations including new parquet flooring

One of our representatives has been out to see the changes and was very positive.

Thank you to everyone who provided feedback on the hotel, as you can see we always listen to you!

thanks

Will

BGray
  • (Member)
(Member)
Well done Will and team and I hope everyone who goes on this holiday this year will have a wonderful experience!

Cheers,

Bob

Bosuncat
(Member)
It's reassuring that the hotel is hopefully sorting things Will.

It's one I have always looked at but I have been totally put off by the bad hotel reviews.

nixon
  • (Member)
(Member)
Lets hope those that travel out this year take the time to write a more positive review when they get back..

Thanks for listening to us once again Will!!

Cindy

Toni2909
(Member)
How reassuring it is to know that JY really do take customer feedback into account and actually take action where/where it is necessary. Good job, guys!

Toni

Samantha
(Member)
Have just booked my first jy holiday to lake garda & Verona festival in June and was a bit concerned re the negative reviews of the hotel so this is very reasurring to hear
katy1717
(Member)
Really good to hear about the improvements. This was one holiday I had discounted because of the problems with the hotel - I would otherwise have had it on the wish list as I would really like to do it when there is the option of the opera in Verona.

I have already added the Pompeii, Sorrento holiday (now that this "new" holiday has changed hotels and the new hotel looks like an improvement on the hotel in Sorrento) and the Italy walking and foodie holidays to my Italy wish list so am spoilt for choice. Hope to do at least 2 Italy holidays this year.

My only issue now is the timing of the flights out to Italy, which all seem to go at 7-8am in the morning.

marks
  • (Member)
(Member)
Well doen team! Im very encouraged by this!

Mark

marks
  • (Member)
(Member)
Hi Katy, i agree. I was originally supposed to go to Lake Garda this august but had to cancel due to health reasons. At the time i was glad that i hadnt gone because of the reviews of the hotel but i am glad it has been sorted out!



Mark

marks
  • (Member)
(Member)
Hi Katy1717,

I was pleased to see that the team have added Herculaneum to the Sorrento tour as well as now a local 4 star hotel! It means i get to visit Capri, Pompeii, Herculaneum all in one trip!

Yay!

Mark

katy1717
(Member)
'marks' wrote:

Hi Katy1717,

I was pleased to see that the team have added Herculaneum to the Sorrento tour as well as now a local 4 star hotel! It means i get to visit Capri, Pompeii, Herculaneum all in one trip!

Yay!

Mark

Hi Mark, do hope we get some reviews of the (improvements) to the hotel in Lake Garda and the new one in Pompeii (seems to get some good reviews on trip adviser, + the roof terrace to chill out on) . Agree the Sorrento tour looks really good now. Have just started a new part time job and don't like to start asking for holiday time in the first week but hope to arrange to go on at least one of these trips this year.

Katy

marks
  • (Member)
(Member)
Indeed katy1717, i have also looked at their website which loks amazing!

Mark

Freda Margaret
(Member)
Well done JY team. I was one of the travelers on my first holiday alone to this hotel with JY. The position is terrific, and I was lucky to have a nice lake view room. Don't be put off as the holiday and all the trips organized are wonderful. I am looking for this years holiday now, but hjas to go out of Manchester. Good luck.
Littlepaul66
(Member)
Hi Will

It's great JY listen to the feedback for the customers and I think it's even better that the Hotel has listened and made the changes required. It seams a very popular trip and it may be even more so now with all the changes.

Paul

marks
  • (Member)
(Member)
Hi Littlepaul66,

I agree, i might reconsider it later this year!

Thanks

Rosiemarie
(Member)
Hi

I'm going on my first hols to this hotel on 1 Sept 2015 and after looking at the reviews I was not sure what to expect and wished that I had not made the booking. Now feel reassured after reading this news and looking forward to my first trip.

:thumbup: