Bob

Really sorry, I can't see a post from you either...I don't know what's happening here.

Could you please repost and I'll approve - sorry for any inconvenience. I'll ask the webteam to have a look at this thread as well to see if there's a glitch.

Thanks,

Vickie

Seems it was just a delay as my post has now appeared above. 

Would be interested to hear JYs take as to whether rep should be eating with the group and also whether they should liaise with the company/hotel at the time if there are issues with the meals. Also what % of people on tours are feeding back to say remove meals/excursions for JY to make the changes taking place on tours?

I look forward to hearing more and hoping that all comments are definitely being listened to and taken in board.

Janet

Thank you for your question, I've passed it to the team and we'll get back to you.

Thanks,

Vickie

Please accept my apologies that you have not received your holiday questionnaires. We’ve looked into it and unfortunately there appears to have a been an issue with our automated system pulling through your address correctly, which we have now resolved.

We have sent a questionnaire directly from our head office to you, first class post today so it should be with you shortly.

Thank you again for your feedback, which I have passed on. Please be assured we do take all customer comments into consideration when planning future tours.

Thanks,

Vickie

You seem to be giving the impression that a TM will be willing to find places to eat or even accompany the travellers, if this is in deed fact then things must have changed ....on many long haul tours the manager disappears as soon as we get back to hotel, not to be seen till leaving time next morning, years ago the tour manager always met in the lobby at a designated time for questions or if anyone had not buddied up so no one was left ALONE.

I have been on more one hotel based tours (European)where the evening meal is provided and the manager, has either eaten with the driver away from us (Tuscany tour) or even in their room, I had a great manager on a Poland tour and he was fab and integrated with the group it really did add to the tour.

So really I am a bit concerned you are giving the impression the manager will be happy to accompany people to restaurants when in fact that’s not what I have encountered in latter years...Unless there are new instructions on what a TM is meant to be doing in their job description..

Sorry to sound negative but I would hate people to think all you are saying will happen if it doesn’t..maybe others can confirm or deny what is the norm from recent tours ...

Cindy

Thanks Katy, Sarah, Mike and others,

To add insult to injury I have not received one of the holiday questionnaires for my last FOUR JY tours, despite various staff telling me each time there had been a problem with their system and that one was being sent out to me.  It is now over a month since I came back from the Azores, no questionnaire, no voucher (which I won't be able to use anyhow, but that's beside the point).  The only thing I've received recently is a mailing with the "Experience the World" mini brochure (beautifully presented, but it doesn't contain any new tours - so what's the point?!) and some other mailings.  Nothing new to read in any of them, so into the recycling bin they went.  I despair of making any points to JY at this stage - when we push the point, we are told all feedback is welcome and passed on.  But it never seems to be acted upon - or do JY only listen to the feedback that tallies with current policy?  Various tour managers have told me that the "office" is very slow to listen to them, which is crazy as they are the real experts, leading the tours on the ground.  This all makes me so mad!!!

All the best,

Bob

Thanks Vickie, 

I'm glad to see the above post has now appeared, FIVE days later.  However, as there have been numerous posts since it has appeared in chronological order, a good way up the thread and thereby losing much impact it may have had.  This happens quite a lot whenever there is a contentious/critical post and it is hard not to be cynical.  I have lost a huge amount of faith in JY over the last couple of years and this doesn't help.  I know you keep on saying JY value feedback and it is passed on; however very rarely do we ever hear that our comments have been acted upon and what changes have been made as a result.

All the best,

Bob

Should say I was also positive about JY ski trips, as I do realise this is something that JY are trying to establish.  And, I have this morning booked the 23rd March Austria trip.

So a JY and TS trip booked for next year.  But, unless there is anything new and impelling in the new JY brochure, the rest of my holidays next year will be with other operators.  And, being newly retired, I had/have 8 holidays in 2018 and hope for the same in 2019 (catching up on all those years when I just couldn't take holidays.)   JY do need to up their game.

Katy

Sorry to hear this. Posts are not intentionally held back, it can just sometimes take a bit longer for me to get the answers to questions. However, I completely take this feedback on board and I will now approve all posts as they appear, and if I can't respond straight away I'll let you know I'll get back to you. Hopefully this is acceptable and apologies again.

Thanks,

Vickie

I'm sorry to hear your feedback regarding Tour Managers eating with customers on holiday. Our Tour Managers should always be available to eat with customers, or offer recommendations of where to it if there's not an included meal.

Tour Managers will be fully briefed for our 2019 tours about eating with customers, and accompanying them to restaurants if that is the customer's request.

If you have details of the specific tours that you are referring to, I would be grateful if you would email them to community@justyou.co.uk so that we can look into this further.

Thanks,

Vickie

Thank you for replying, these are tours long gone by now and I did raise the questions at the time....hopefully the tour managers in the future are now integrating more with the clients which would be fantastic..

Also if and when I travel again with JY I will now know what to expect and also other clients will do as well,

Cindy

Thanks for your last two replies, both of which are most helpful and encouraging.  I think that would work well, to publish all posts quickly, with a quick reply saying you're looking into things if needed.  We all love the forum and find it most useful, hence our frustration when our posts don't appear and our suspicions being raised as a result!

I'm also encouraged by your reply to Cindy's post on TMs dining with guests - something I've mentioned along the way.  It is essential that they be available when meals aren't included to give suggestions and make sure that no one is left out.  Some TMs have been great at doing this, some disappear as soon as we get off the bus!  I do understand that they need to write up their notes and make plans for the next day (and have some time to themselves).  But I have still found some TMs to be much more helpful and involved than others....

All the best,

Bob