lw491
  • (Member) (Topic Starter)
(Member) (Topic Starter)
I am particularly interested in booking a holiday to Namibia next year.   The 2018/2019 brochure has just been distributed but there are no dates shown for 2019 (The latest available being shown as October 2018).   Would you advise if /when dates for 2019 will be available please.  Thank you. Linda.
Vickie
(Member)
Hi Linda,

Our next brochure will be coming out in mid-May which will have more 2019 dates in it, so stay tuned as there will be more available 🙂

Thanks,

Vickie

lw491
  • (Member) (Topic Starter)
(Member) (Topic Starter)
'Vickie' wrote:

Hi Linda,

Our next brochure will be coming out in mid-May which will have more 2019 dates in it, so stay tuned as there will be more available 🙂

Thanks,

Vickie

Many  thanks, I look forward to receiving it. Linda

lw491
  • (Member) (Topic Starter)
(Member) (Topic Starter)
In April, on the Editors page, Vickie indicated that dates for holidays to Namibia would be available in the mid-May brochure, but when this was received dates shown were for 2018 only.

The JY Helpdesk have been unable to provide any information. Would you advise when details of holidays to Namibia in 2019 will be available or if these are not going to be available next year.

Matt
  • (Member)
(Member)
Good afternoon, I have just been chatting to the Holiday Creators and Namibia will be back in 2019, the tour will feature in the brochure coming out in September and we hope to have the tour up on the website before then.

Kind regards

Matt

lw491
  • (Member) (Topic Starter)
(Member) (Topic Starter)
'Matt' wrote:

Good afternoon, I have just been chatting to the Holiday Creators and Namibia will be back in 2019, the tour will feature in the brochure coming out in September and we hope to have the tour up on the website before then.

Kind regards

Matt

Many thanks for your quick response.

Linda

lw491
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hello Vicky/Matt,

To see my previous posts and your response on 26 April 2018 and 20 June 2018 re dates for Namibia 2019. I wished to book for Feb. Initially, in April this year I was told that dates would be available in the May brochure (they weren't) and I was then told that they would be available in the September brochure. A couple of weeks ago I received a further, shortened, brochure from Just You with the title "Experience the World" on the front cover, made up of thick paper, and most pages dingy brown in colour, Pages 34 and 35 include Namibia and shows dates Departing from Feb 2019-October 2019.

With the brochure in front of me the Customer Service Desk was contacted to book Namibia for Feb 2019. They advised, after querying with another member of the Just You team : that they had no knowlege of the brochure I had received (and had in front of me): that there would only be 3 dates available next year and those from May onwards only; also that those would not be available for booking prior to September 2018.

(As the Just You team do not seem to be able to locate a copy of the brochure that Just You have sent out, please advise if you would like me to send a copy to the Just You office).

Would you clarify exactly what is going on with this holiday please? Linda

Vickie
(Member)
Hi Linda,

Thank you for your message. Unfortunately there was an error on the system which meant Namibia was not showing as on sale. We've now fixed this and it's on sale from today over the phone, and it will be online from tomorrow.

There is a slight change to the itinerary in the brochure which is that in 2019 there are 11 breakfasts and 9 dinners included in the tour, free time to eat at a restaurant of choice has been allowed on Day 5 and 12.

Unfortunately we've have had to cancel our February date, but there are three dates available: 8 May 19, 31 July 19, 9 Oct 19.

Many thanks again for bringing this to our attention.

Thanks,

Vickie

lw491
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Many thanks to everyone who assisted with this; holiday now booked for 2019.

Thanks again

Linda