I'm wondering if JY send out feedback forms for clients to complete when returning from a trip?

I have been on the Borneo trip (oct) and have not had any request for feedback on the trip or the tour manager

Thanks for replying

Sue

I understand that you booked via a Travel Agent, and as such we wouldn't automatically send out CSQ’s.

However, if you would like to receive a feedback form, then a relevant member at JYHQ can send this to the travel agent to forward on, or we could send one to your home address.

Please let me know which option you would prefer.

Kind Regards,

Amy

Good Afternoon Sue,

I understand that you booked via a Travel Agent, and as such we wouldn't automatically send out CSQ’s.  

However, if you would like to receive a feedback form, then a relevant member at JYHQ can send this to the travel agent to forward on, or we could send one to your home address.

Please let me know which option you would prefer.

Kind Regards,

Amy

Hello Amy

Thank you for your reply. I would like to offer feedback as I have some very positive comments to offer about my trip and the way it was managed. Kindly send the form direct to my home address and I'll get it back to JY

Many thanks

Sue

I have requested that a feedback form be sent to your home address.

Kind Regards,

Amy

Please note for future reference, I will never book through a Travel Agent ever again. This is all because of Voyages of Discovery  😠 

Jan

I understand that a feedback form has now been sent out to you.

Kind Regards,

Amy

Which is not the best start to a holiday!

For me that outweighs feedback forms.Travellite

I have always booked my JY holidays directly with JY by phone, it takes less than 30 minuets, and at the airport check-in desk I ask for an isle seat and usually I get the seat I want if not a window seat.

On a number of flights I have been on with BA there have been a few empty seats anyway so there is a chance of getting the seat the you ask for.

As for feedback forms I have always received one, as I have said before, sometimes it's on the mat when I return home or comes a few days or a week or so later.

Dave.

I could not book my seat as I was part of the package with Just You. I like a window seat and it is only because I wrote an email to Singapore Airlines with the flight details that I had a window seat on all four flights. Travel Agent could not manage that 😕 

Jan

Jan

I think you were able to choose your seats because either you upgraded or you had an individual booking reference number. Otherwise you are not able to either check online nor choose your seats. BA have started charging for Aisle seats on busy flights - I know this from experience when I did the South Africa trip. I arrive at the Airport very early hoping that I will get an aisle seat and to date I may have succeeded once. I always put in a request for an aisle seat, for medical reasons, but on arrival find that I have been given a middle seat. I know Just You is unable to guarantee one's request for a particular seat but surely they are allocated a number of seats whereby there must be some aisle seats available. I book my trips months if not year in advance so to expect an aisle seat is not too much to ask!

Regards

Jaya

Interesting info re pre booking seats as I was not able to do it even though I booked through agent. Bizarre as lots of people on my trip had aisle/window seats.

However it wouldn't have made any difference as all 3 of us spent the whole trip to KL being kicked in the back by 2 badly behaved and ineffectually disciplined children. Added to which we had to listen to the mother threatening non existing punishments all the way! I'd have sat on the floor to avoid that experience!!!

Anyway, forward and up and onto the next experience!!

Sue

Sue

I'm so sorry to hear that you experienced some issues during your flight.

I am however delighted to hear that you had a wonderful time on your trip to Borneo.

Kind Regards,

Amy

Jan

Regards

Jaya