I can confirm that the tour manager will be travelling with the main group from London Heathrow airport.

Kind Regards,

Mildred.

Thank you. It would be very useful if that information and the  name  of the tour manager were included with the final information as is done by other tour operators.

Hi Sarah,

This is an old bone of contention, and something that appears to be JY policy that I do not like.  One company I travel with not only gives the name of the TM but also a telephone number for them in case of emergency, very useful if things go wrong before you even join the group.  JY say they can't do it.  More like won't do it.  They only have to get the TM's permission.

What with booking on line - paying on line - getting documents by email - JY's customer service is on the way down.

Sylvia

Putting the name of the Tour Manager on the final documentation has been discussed in the past and will undoubtedly be discussed again in the future. There are a few issues that we need to be able to overcome; one is that we occasionally have to replace a tour manager (perhaps due to illness) at the last minute, another, is that some of our tour managers would prefer that this is not shared in the documentation.

In terms of contact information, every Just You customer is given the phone number for our emergency helpline which is available 24/7, 365 days a year, as part of their final documentation and this is always handy to keep on you in case of an emergency whether you are held up in traffic on the way to the airport or should something happen whilst overseas.

It is a case of never say never, just because we don't do it now, doesn't mean that we won't do it further down the line.

Kindest regards,

Julia