I wonder if you can help me?

I am booked on the Costa Rica trip flying from Glasgow and was really looking forward to it until I received my invoice with flight details. They show I have been booked to fly -

       Glasgow -Newark on 9th March and Newark - San Jose on 8th March!!

I have phoned 3 times and emailed customer services (no reply from them) to ask for correct details to be confirmed by email but so far all that happens is I am sent the same wrong detaills in an 'ammended' invoice. The ATOL certificate I was sent 3 times is also dated wrongly as 9th March.

I am worried  that I am booked on the wrong flight and cannot find anyone to help sort this out. Can you advise me of someone I can contact?

I'm sorry that you've had difficulties and I understand that you have now spoken to a member of our customer service team.

If you have any further questions or worries please don't hesitate to contact me.

Kind Regards,

Mildred

I am awaiting the new brochure so that I can book another holiday or two.

Amazing Australia looks well amazing for 2018. It's good being retired so that I have no problems getting time off work.

I plan to book 3 of the pre bookable excursions probably in January, not too bothered with the Hot Springs but could be persuaded once there, plan to do all the others including the Zip wire, not sure about malaria tabs but suppose will pay our Travel nurses a visit in the new year but they are pretty useless here really

amazing Australia special departure looks fantastic, did the normal one in 2013

all the best

Dave

To date I have never taken any anti malaria medication on all the trips I have done and have been okay. I will remember to bring the anti mossie spray - forgot to take it with me when I went to South Africa/Zambia but again I was fine. I have already paid for the 3 optional excursions, which can be paid for in advance - was not too sure about the Hot Springs so will wait till we get there. I plan to do all the other optionals, even the zip wire unless I get cold feet when we are actually there! Looking forward to the trip and meeting you both again.

Regards

Jaya