On Tuesday I asked to book onto a holiday for next Tuesday. "We will have to ask the hotel since its a week away." Fair enough, but today Friday you would think I would have an answer. I have spent close to 2 hrs on hold, one time until after the phone lines closed. I have been given two 'special' numbers as though they are going to enable me to talk to someone. So cynical, they just lead to the same call handling system. I really will have to find a waty to make this very public.

Anyone who knows how to put a rocket under them please advise. Twitter? Facebook?

I'm so sorry to hear of your experiences, I understand that the team are currently receiving a high volume of incoming calls at the moment.

I have been through to talk to one of the team who have advised that a member of the team tried calling you yesterday and left a message - when they couldn't get through they also dropped you an email. Another member of our team has tried contacting you again today and left a message on the two numbers that we have for you.

If you have not received these messages, please can you reply to this post with a contact number I can ask the team to check this against the details they have for you and they will try to get in touch again. My colleague will be be able to provide an update regarding the holidays and advise the best way to address your complaint.

Kindest regards,

Julia

I'm so disappointed to hear that not one of your emails has been replied too. Can I confirm that you were either using the contact us form on the main website or emailing enquiries@justyou.co.uk. Or if you are able to provide the email address you used, we can investigate further.

Please note, the enquiries@justyou.co.uk is monitored by our customer services team who also look after complaints.

Kindest regards,

Julia

I'm going on a holiday at the end of Sept and today I received an email from JY, not addressed to me personally,

it started "We're currently experiencing high call volumes, so we're sending you the following information to assist you with your final preparations..."........and basically had lots of questions related to passport info .

I was a bit surprised that JY asked for the passport info in such a way, and don't understand why a high volume of calls have any connection with passport info,

Thank you for your comment, we have introduced the e-mail form as a quicker route for customer’s to provide their passport information but if you would prefer to provide your passport information over the phone I can certainly organise for one of our service centre team to give you a call and ensure that we have all of the information we need before you head off on your holiday.

Kind regards,

Elisa

Kezzer

I'm with you on that score!!!

Sylvia

I agree. I've had bookings in the past with another company where you booked the holiday, but could keep going in and adding additional information later, for example your travel insurance details, as I normally only get mine when I'm going on holiday unless I already have an annual policy running. It's a much better idea. It would also be better if you could get instant prices for connecting flights and upgrades, hotels, and even optional excursions, as many a time I've called to book a holiday and tried to book excursions at the same time, only to be advised they're not available to book yet. This would make life much easier.

Regards

Caroline